The UAE is recognized as one of the most technologically advanced nations, leading the way in adopting cutting-edge innovations. The Customer Experience (CX) landscape in the United Arab Emirates (UAE) is poised for significant growth leading up to 2030. The Customer Experience Management (CEM) market in the UAE is projected to reach approximately USD 534.3 million by 2030. This growth is indicative of the increasing emphasis on enhancing customer interactions across various sectors.
The UAE’s robust growth in the CX sector highlights the nation’s commitment to adopting advanced technologies and strategies to enhance customer satisfaction and loyalty. The UAE’s CX market is poised for substantial growth, fueled by strategic investments in customer experience management and outsourcing services, aligning with regional and global trends to elevate customer engagement and satisfaction.
Customer experience (CX) has long been more than just a buzzword—it’s the foundation of success in today’s customer-centric world. e UAE, renowned for its exceptional hospitality and service excellence, sets a high standard for customer experience. Businesses across the region prioritize delivering outstanding service to foster strong, lasting relationships with their clients.
In recent years, technology has played a significant role in enhancing customer experience in the UAE. Many businesses have implemented digital solutions such as chatbots, mobile apps, and social media platforms to streamline their customer service processes and improve convenience for consumers.
Join an exceptional community of CX experts and professionals at the 8th Edition Smart CX Summit & Awards 2025, where we come together to create inspiring and valuable content, fostering high-energy real-time interaction and networking. Our full-day summit will feature CX visionaries, strategic keynotes, and distinguished guest speakers who will share thought-provoking insights on harnessing the full power of CX to drive business growth. Don’t miss this opportunity to be part of a transformative experience shaping the future of customer experience. The 8th Edition Smart CX Summit & Awards 2025 brings together top CX leaders, visionaries, and industry pioneers.
Sponsors
Business AI Partner
Gold Plus Partner
CX Partner
CX Partner
Business Partner
Omnichannel Partner
Exhibit Partner
Media Partners
Key themes to be discussed
CX Technology Trends for 2030 & Beyond
Evolving Customer Journeys & Channel Management
Leveraging Data, Analytics & Insights for CX Excellence
Essential Tools & Technologies for CX
Omnichannel CX: Creating Seamless
Customer Interactions Customer Trust & Transparency in the Digital Age
Conversational CX: e Future of Customer Communication
Hyper-Personalization for Impactful Experiences
Voice of the Customer (VoC) & Sentiment Analysis
CX in the Metaverse: e Next Frontier
The Role of Gamification in Enhancing Customer Loyalty
Our Speakers
Holly Richardson
Regional Director of Marketing & Customer Experience - Middle East International Schools Partnership
Sonal Dawda
Head of Marketing & Corporate Communications Dubai National Insurance & Reinsurance P.S.C
Shanth Kumar
Head Digital and e-commerce -GCC China North America Britannia Industries LtdInternational Division - Dubai
Awards
Individual Awards
CEO of the Year – CX
Most Customer Centric CEO of the Year
Most Strategic CX Professional of the Year
CX Personality of the Year
Best Contact Centre Leader of the Year
Women in CX Technology
Best Customer Experience Strategy
Best Innovator in CX
CX Leader of the Year
Woman CX Professional of the Year
CX Technology Leader of the Year
CX Digital Leader of the Year
Most Promising Customer Leader of the Year
Best Customer Success Leader
CX Rising Star of the Year
Corporate Awards
Best B2B Customer Experience Organization
Best Business Change and Transformation Organization
Best CSR Initiative in the Company
Best Customer Centric Culture in the Company
Best CX Digital Transformation in Organization
Best CX Solution in Organization
Best Contact Center Platform in Company
Best CRM Platform of Company
Best Loyalty Management Platform of Company
Best Customer Service BPO in Organization
Best Use of RPA in Organization
Best Use of AI in Company
Best Contact Center Team of the Year
Best Use of App to Enhance Customer Experience
Most Innovative Technology Initiative of the Year
Best Contact Centre of the Year
Best Use of Data Analytics
CX Driven Data Analytics Team of the Year
CX Team of the Year
Most Trusted Service Provider for BFSI Sector
Best Use of Omnichannel
Best Innovation in CX
Best Employee Driven CX
CX Vendor Excellence Award
Best Customer Experience in the Crisis
Best Use of Customer Insights & Feedback
Best Use of Technology
CX Technology Implementation of the Year
Differentiated Contact Centre Experience
Most Preferred Loyalty Management Platform of the Year
Best Customer Retention Strategy of the Year
Best Loyalty Management Program
Best Use of Technology in Customer Retention
Best Newly Launched Loyalty Program of the Year
Sectors
E-Commerce
Real Estate
Retail
Banking
Tourism
Healthcare
Who should attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey
Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Digital Transformation
Head of Consumer Insights & Analytics
Innovation & Technology
Our Partners
Business AI Partner
Uniphore is a leading AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments. Our Zero Data AI Cloud is built on a multimodal AI and data platform and is at the heart of this transformation, enabling businesses to swiftly deploy AI across the enterprise. With our Zero-Data AI Cloud, organizations can harness their data and create scalable, domain specific AI models to democratize enterprise knowledge—all while ensuring security, sovereignty, and rapid value delivery. Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries.
Gold Plus Partner
Empowering Businesses with Unified Customer Experience Platform, Leveraging Advanced AI and Intelligent Automation
Omind is a leading provider of innovative solutions that leverage advanced AI, machine learning, and intelligent automation to transform customer experiences and drive business success. With a comprehensive suite of Digital CXM products & Automation solutions, Omind empowers organisations to collect, integrate, & intelligently act on every customer needs, delivering personalized and impactful interactions at scale.
Our Mission: To harness the full potential of Al to empower businesses of all sizes to thrive in the rapidly evolving digital landscape.
Our Vision: To be the leading AI provider, driving positive transformation in industries worldwide. We envision a future where intelligent technologies are seamlessly integrated into business operations, enhancing efficiency, fostering innovation, and contributing to the overall betterment of society.
CX Partner
oneCXi is an industry-leading unified customer experience intelligence platform, powered by Ozonetel, that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle.
3,500+ global brands trust oneCXi platform to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G2. Furthermore, Ozonetel has received 23 industry awards and accolades for product innovation and CX transformation for its customers.
CX Partner
eTronics General Trading LLC, founded in 2005 and headquartered in Dubai, is a trusted provider of IT consultancy and technology solutions across the Middle East. Guided by the principle of “Technology Simplified”, the company delivers a diverse portfolio of services, including communication systems, cybersecurity, digital transformation tools, hosting, and complete IT infrastructure solutions. With a strong focus on transparency, reliability, and client partnerships, eTronics is committed to helping businesses navigate change and embrace technology with confidence.
Business Partner
ANACITY is a mobile-first SaaS platform determined to reshape residential and commercial communities live, work, and connect in the Middle East and beyond. We start with one simple question: what will make life better for the people who use it? That question drives everything we do, every single day. Our work isn’t just about technology. It’s about people- the residents, employees, and all stakeholders who make a community what it is. We partner with leading developers like Danube Properties, Binghatti, BNW, Al-Futtaim, and Majid Al Futtaim to create environments where connections thrive, support is easy to find, and life flows a little smoother. For us, success goes beyond delivering a product. It is about building trust, strengthening relationships, and helping communities feel prepared for the future. When people feel connected and supported, they are not merely living in a place they are truly part of it.
Exhibit Partner
Callevate by One Punch: A Humanized AI Agent fits your Customer Satisfaction
One Punch solution is introducing Callevate the AI-powered agent designed to handle customer interactions in a natural, human-like behavior it is not an IVR system.
Unlike traditional automated menus, Callevate engages customers conversationally, providing real-time assistance across multiple channels.
Callevate supports a wide range of use cases including sales, technical support, customer service, KYC verification, reservations, and feedback collection. It can manage both inbound and outbound calls, adapting to your specific business needs with a humanized approach.
Beyond conversation, Callevate can perform important tasks such as filling CRM systems with customer data, recording calls for auditing purposes, and sending follow-up communications via SMS, email or WhatsApp. This makes it a comprehensive tool for streamlining workflows and ensuring accurate data capture.
Supporting multiple languages and continuously expanding, Callevate offers a flexible, intelligent solution that fits diverse industries and customer interaction requirements which is totally comfortable to your clients than the long IVR menus or chatting with a robot.
Media Partner
At Business Minds Media, we are dedicated to providing authentic and valuable business insights to entrepreneurs, industry leaders, and business enthusiasts. Our mission is to serve as a trusted resource, offering high-quality content that informs and inspires.
Through our dynamic distribution channels, we reach readers across various industries via digital platforms and physical distribution. Our vibrant online community amplifies your story’s reach, enhancing your brand’s visibility through creative storytelling. We craft remarkable designs and layouts that capture attention, delivering an exceptional reading experience.
Our platform showcases success stories of entrepreneurs, leaders, and executives, providing a stage for those making significant impacts in their fields. We feature visionary leaders driving transformation across sectors such as manufacturing, real estate, fintech, and more.
At Business Minds Media, we believe in the power of storytelling to inspire and inform. Join us as we explore the journeys of those shaping the future of business.
Media Partner
At Bharat CXO, we celebrate the silent achievements of our nation’s unsung heroes—those who tirelessly contribute to our country’s growth, create jobs, and share their knowledge with the youth. We strive to honor their hard work by highlighting their contributions through blogs and sharing their stories and experiences, as well as creating platforms for their voices to be heard.
Bharat CXO is a business and technology magazine that has published blogs and articles featuring over “500+ CXOs on our LinkedIn profile”. and many more coming in Other social media platforms.
We primarily work with:
1. C-level executives (CEOs, CIOs, CTOs, CXOs)
2. Business leaders and decision-makers.
3. IT professionals and technologists
4. Entrepreneurs and start-up founders
What We do as a CXO PR Managing Agency
1. We write blogs and post it in Social media platforms.
2. We create videos and publish in social media platforms
3. C-suite executive insights and interviews, Business Podcast,event
4. Short films, story telling.
5. Digital and physical Magazines and lot more
Overall, Bharat CXO is a platform that informs, educates, and inspires business leaders and technologists in India and beyond.
Media Partner
Asia Business Outlook is a business magazine providing a comprehensive outlook on Asia’s industrial landscape. With a constant focus on the region’s thriving business environment, the magazine caters to C-level executives across diverse sectors who seek valuable insights to navigate the dynamic Asian market. Asia Business Outlook stands out from other business magazines through its in-depth coverage of the challenges and opportunities faced by businesses in Asia.
Asia Business Outlook enables business executives to make informed decisions and stay ahead of the competition. Its readers get first hand insights on emerging market trends, disruptive technologies, regulatory developments, and investment opportunities across Asia. The magazine also presents success stories of leading businesses in the region, showcasing their journeys. It also features exclusive interviews with business leaders, offering a panoramic view of the strategies employed by them in their respective sectors.
Today, Asia Business Outlook has become the go-to business magazine for C-level executives from varied sectors across Asia. It has achieved this feat by offering a plethora of expert analysis, enabling readers to make informed decisions, capitalize on opportunities, and thrive in the ever-evolving Asian market.