Skip to content

Past Events

Contentsquare - Navigating the Noise: Why brands should prioritise digital experience analytics first
Bharat Logistics and Supply Chain Conclave & Awards 2024
Ecubix - Unleash the Power of Digitalization in Pharmaceutical manufacturing
BFSI Leadership Meet & Awards 2024 3rd Edition
Smart CX Summit & Awards 2024 3rd Edition
Adobe - Ownership to Usership : Driving Personalized Connected Experiences
Cloud & Data Center Summit & Awards 2023
Wine, Music and Technology
Centric Software - Supercharge Product Go-To-Market Success with Centric PLM
Adobe - Ownership to Usership : Driving Personalized Connected Experiences
Softcell - Unlocking Efficiency and Strengthening Security at the Modern Workplace: Jamf Solutions for BFSI Excellence
Bharat Insurance & Fintech Summit & Awards 2023
Engagely AI - Microsoft - Contact center modernization with Gen AI & Knowledge Base
Pharma & Health Tech Summit & Awards 2023
Adobe - Ownership to Usership : Driving Personalized Connected Experiences
Kore.ai - Where Conversational AI & Generative AI Fits Into Your Retail & E-commerce CX?
Kore.ai - Dynamic Duo - Conversational AI & Generative AI: Making banking easier and smarter for Digital India?
BPO & Contact Centre Summit & Awards 2023 - Edition 3
Food Safety and Nutrition Summit & Awards 2023
From Data to Delight Supercharging Content & Analytics with the Power of ‘AAA’
Yellow AI - Revolutionizing Customer Experiences for BFSI
PTC - Softcell - Breaking Silos through Digital Transformation in Product Development Process - Pune
Smart CX Summit & Awards 2023 2nd Edition
PTC - Softcell - Breaking Silos through Digital Transformation in Product Development Process - Chennai
Enate - Transform Back and Middle Office Operations with Process Orchestration (Dubai)
Enate - Transform Back and Middle Office Operations with Process Orchestration (Mumbai)
CIO - CTO Leadership Summit & Awards 2023
Avaya - Reimagining BPO through Digital Lens 2023 (Bengaluru)
Avaya - Reimagining BPO through Digital Lens 2023 (Delhi)
Avaya - Reimagining BPO through Digital Lens 2023 (Mumbai)
BFSI Leadership Meet & Awards 2023 2nd Edition
Smart Manufacturing Summit & Awards 2023
PTC - How Industrial Companies are Closing the Loop Between Digital and Physical
Enate - UAE - Driving Operational Excellence While Scaling Intelligent Automation with Process Orchestration
Enate - Driving Operational Excellence While Scaling Intelligent Automation with Process Orchestration
Smart CX Technology Summit & Awards 2023
PTC - Softcell - Breaking Silos through Digital Transformation in Product Development Process
Finance Leadership Meet & Awards 2023
Digital BPM Strategy Summit & Awards 2023
Avaya - Leveraging CX in Healthcare - From Strategy to Execution
PTC - Softcell - Breaking Silos through Digital Transformation
NeoSOFT - Web Werks - Digital Rendezvous
Verint - Powering a CX-first Culture (Delhi)
Verint - Powering a CX-first Culture (Bangalore)
Avaya - Dawn of Digital CX in BFSI (Chennai)
Digital Innovation Summit & Awards 2022 – Future Proofing your Business
Exotel - Delivering CX of The Future with Certainty
Smart Manufacturing Summit 2022
Digital BPM Strategy Summit and Awards 2022 - Mumbai
Avaya - Dawn of Digital CX in BFSI (Bengaluru)
BFSI Leadership Meet & Awards 2022
Digital Evolution to Phygital Revolution - The Future of Ecommerce 2022
Avaya - Dawn of Digital CX in BFSI (Bengaluru)
Avaya – Reimagining BPO through Digital Lens (Bengaluru)
Avaya - Reimagining BPO through Digital Lens (Mumbai)
Botminds presents Digital BPO Summit 2022 - Reengineering to Empower
CISO Summit & Awards 2022 - From Cyber Resilience to Global Intelligence
Technology to the Rescue – The Now & Future of Supply Chain & Logistics
Pharma Tech Talks Leadership Summit - Avenues to Digital Eminence
The EA Excellence Awards 2022
Ozonetel - Rethinking CX in Education: Crafting the Next Decade of Personalized Engagement
YellowAI - Driving Better Customer Experiences in Healthcare
Ozonetel - Transforming NBFC CX: Drive Loyalty & Satisfaction with Omnichannel Contact Centers
Ecubix - Sustained Growth and Increased Efficiency in Food Manufacturing
Ecubix - Digitise processes and energy usage for everlasting efficiency in Mining, Minerals & Metal industry
Ozonetel - Modernizing Enterprise CX: Roadmap to secure, effective cloud contact center migration
Redington - Challenges and Opportunities in the Infrastructure Industry
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Ozonetel - Rethinking Customer Service in Stockbroking: Effective Strategies for Success
Ozonetel - Enhancing Student Engagement with CCaaS : Strategies and Best Practices
Ecubix - Power Plant Digitization for Reliable operations & Optimized efficiency Using Industry 4.0 & 5.0 Technology
Ozonetel - Acing Omnichannel Lead Generation - How NBFCs can build a high-converting sales funnel
Ozonetel - Creating a unified patient experience in healthcare with omnichannel automation
Ozonetel - How D2C Brands can Recover Abandoned Carts and Revive Lost Sales with Omnichannel CCAAS
Ecubix - Power Plant Digitization for Reliable operations & Optimized efficiency Using Industry 4.0 & 5.0 Technology
Exotel - Stop Revenue Leakage - Enhance Service Delivery in Consumer Durables
Ozonetel - Ensuring the ‘Human Touch’ in the ChatGPT Era: A Look at the Fintech Support Ecosystem
Ozonetel - An Omnichannel Approach to Student Engagement & Increased Enrollment in 2023
Ozonetel - How Omni channel Automation Can Optimize the Sales Cycle in Real Estate Industry
Exotel - Acquire, engage and retain customers with AI-enabled WhatsApp messaging
Ozonetel - Enabling Seamless and Effective Client Communication in the Brokerage Industry
Exotel - Deliver connected customer experiences by powering smarter, faster and secured interactions
Ozonetel - Simplifying Collections: Leveraging a strategic, omnichannel approach to debt recovery challenges
Ecubix - Digitise Captive Power Plants in Steel and Metals extraction through Ecubix, DP3MS and gain Cost Leadership
Ozonetel - Smarter sales, better experiences: Curating communicative & collaborative customer journeys in Real Estate
Ecubix - Digitisation of Processes in MMM Industry
Ozonetel - Sify - Freshworks - Future-Proof CX
PTC - Greenwave - Digitalisation in Manufacturing
Ecubix - Embracing 4.0 Technology for Power-Plant Digitization
Botminds - Fusion 200 - A Partnership Conference
Ozonetel - Freshworks - Transforming The Agent Experience
Ozonetel - Future-Ready BPO
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Ozonetel - Zoho - Conversational CX : How e-commerce brands are personalizing shopping experiences at scale
Leadsquared - Ozonetel - Breaking Barriers to Patient Engagement
Ecubix - Embracing 4.0 Technology for Power-Plant Digitization
Ozonetel - Sify - Freshworks - Future-Proof CX
Empuls - Redefining Employee Engagement by leveraging Technology Series 2
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Compass - Leverage the Power of Automation in Fintech
Empuls - Redefining Employee Engagement by leveraging Technology
Plum - Fuelling Employee Engagement with Automation
Compass - Scaling Startups with Automation - Series 2
Ecubix - Predictive maintenance of your Critical Assets in Cement Industry
Freshworks - Effortless CX : How Fintech companies are transforming CX today?
Compass - Driving Automation in Logistics
Compass - Unlocking BFSI business value through Automation
Compass - Scaling Startups with Automation
Compass - Winning in FMCG with New-age Automation
Avaya – Reimagining BPO through Digital Lens (West)
Avaya - Reimagining BPO through Digital Lens (South)
Freshworks - Ozonetel - Is Cloud Adoption Reshaping Insurance in India?
Avaya - Reimagining BPO through Digital Lens (North)
Indegene - Digitally Savvy HCP webinar
SAP Concur - Financial Transformation Techtalks - Transforming through Intelligent spend management
Avaya - Unlocking the CX Transformation by Neo banks to Scale Business
SAP Concur - Financial Transformation Techtalks - Powering the Future of Automobile Industry
Exotel - Optimize the Future of Education
PTC - Giving a Voice to Products in the Field
Compass - Unlocking Potential With The Power of Automation
Compass - Driving impact at scale through Automation
Compass - Why Automation is Critical for Channel Partners
Indegene - Indegene Future Ready Solution Symposium
Exotel - Digital Transformation of Credit Management in BFSI
TigerGraph - Impact of Technology on Pharma - Connect, Analyze and Learn
Avaya - CX Impact Digitalks - Series 2 (East)
Exotel - BPO Digital Transformation Impact Talks
Avaya - CX Impact Digitalks - Series 2 (West)
Exotel - Digital Transformation of Customer Experience in Banks
Avaya - CX Impact Digitalks - Series 2 (South)
Avaya - CX Impact Digitalks - Series 2 (North)
PTC - Digital performance management, unlocking agility and resilience through real-time digital production networks
PTC - Avoiding the Pitfalls : Advanced Analytics and Digital Transformation
Ecubix - Gain Production
TigerGraph - Transform Financial Services with Graph Databases and AI
Exotel - Adoption of Cloud Communication for Fintech Sector
Avaya - CX Impact DigiTalks (West)
Avaya - CX Impact DigiTalks (South)
Ecubix - Smart Scan : Riding the wave of change
TigerGraph - Technology to the Rescue
Reinventing HR Technology in L & D
Avaya - CX Impact DigiTalks
Ecubix - Data Integrity and Cyber Security Webinar
Ameyo - BPO Spotlight
Exotel - Future of Remote Work
TigerGraph - Generate More Value from the Same Existing Data
Exotel - Gaming Industry
Compass - CRM and Incentive Automation
Exotel - Cloud Communication
Ameyo - Digital Transformation driving customer experience for BFSI sector
Jiffy AI - Add Foresight to Cash Management with Integrated Automation
Avaya - CX in Pharma and Healthcare
eDAS - Digital Transformation Techtalks
Freshworks - Ozonetel - What's next for E-Commerce CX?
PTC - Greenwave - Food Processing and Packaging Navigating the Now
Avaya - Dawn of Digital CX in BFSI
Innovationext - Digital Tools for Developing Innovation Capacity
PTC - Driving Digital Transformation - Game changing technology in pharmaceutical Industry
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Appstrail - Manufacturing Post COVID : Building Resilience
Avaya - Experience Revolution - Design Thinking in CX in E-Commerce
Ecubix - Track and Trace, Government Compliance and Sales Performance for Agro Chemical Industries
PTC - Smart Manufacturing - Crafting for Excellence
Xpresso.ai - Scaling with MLOps
Xpresso.ai - Digital Transformation using Machine Learning - Series 3
HROne - Digital Workforce of India
Xpresso.ai - Digital Transformation using Machine Learning - Series 2
Indegene - Pharma Tech Talks
Xpresso.ai - Digital Transformation using Machine Learning - Series 1
Botminds AI - Reinventing BPO in
Ecubix - Reaping Profits from Industry 4.0 - Pulp and Paper Industry
Avaya - Smart CX Talks 2
JiffyAI - Power your Finance processes through Digital Transformation journey
Botminds AI - Insurance Webinar
Exotel - The Role of Cloud Telephony in Digitally Transforming the Education Sector
Changing Contours of CSR in India - Series 2
Abzooba - Accelerating AI Adoption for Emerging Enterprises in India
Exotel - Empowering Customer
Avaya - Smart CX Talks 2
Re-imagining AI in Learning and Development
Botminds AI - Reimagining Knowledge Service Industry in the AI era
Xoxoday - Winning with Gamification of BFSI
Exotel - Smart Communication for Automobile Industry
Avaya - Smart CX Talks 3
Omuni - Ecommerce Revolution 2020
Botminds AI - Intelligent data extraction from complex financial documents
Xoxoday - Winning with Gamification of Insurance Industry
Live Events
Contentsquare - Navigating the Noise: Why brands should prioritise digital experience analytics first
Bharat Logistics and Supply Chain Conclave & Awards 2024
Ecubix - Unleash the Power of Digitalization in Pharmaceutical manufacturing
BFSI Leadership Meet & Awards 2024 3rd Edition
Smart CX Summit & Awards 2024 3rd Edition
Adobe - Ownership to Usership : Driving Personalized Connected Experiences
Cloud & Data Center Summit & Awards 2023
Wine, Music and Technology
Centric Software - Supercharge Product Go-To-Market Success with Centric PLM
Adobe - Ownership to Usership : Driving Personalized Connected Experiences
Softcell - Unlocking Efficiency and Strengthening Security at the Modern Workplace: Jamf Solutions for BFSI Excellence
Bharat Insurance & Fintech Summit & Awards 2023
Engagely AI - Microsoft - Contact center modernization with Gen AI & Knowledge Base
Pharma & Health Tech Summit & Awards 2023
Adobe - Ownership to Usership : Driving Personalized Connected Experiences
Kore.ai - Where Conversational AI & Generative AI Fits Into Your Retail & E-commerce CX?
Kore.ai - Dynamic Duo - Conversational AI & Generative AI: Making banking easier and smarter for Digital India?
BPO & Contact Centre Summit & Awards 2023 - Edition 3
Food Safety and Nutrition Summit & Awards 2023
From Data to Delight Supercharging Content & Analytics with the Power of ‘AAA’
Yellow AI - Revolutionizing Customer Experiences for BFSI
PTC - Softcell - Breaking Silos through Digital Transformation in Product Development Process - Pune
Smart CX Summit & Awards 2023 2nd Edition
PTC - Softcell - Breaking Silos through Digital Transformation in Product Development Process - Chennai
Enate - Transform Back and Middle Office Operations with Process Orchestration (Dubai)
Enate - Transform Back and Middle Office Operations with Process Orchestration (Mumbai)
CIO - CTO Leadership Summit & Awards 2023
Avaya - Reimagining BPO through Digital Lens 2023 (Bengaluru)
Avaya - Reimagining BPO through Digital Lens 2023 (Delhi)
Avaya - Reimagining BPO through Digital Lens 2023 (Mumbai)
BFSI Leadership Meet & Awards 2023 2nd Edition
Smart Manufacturing Summit & Awards 2023
PTC - How Industrial Companies are Closing the Loop Between Digital and Physical
Enate - UAE - Driving Operational Excellence While Scaling Intelligent Automation with Process Orchestration
Enate - Driving Operational Excellence While Scaling Intelligent Automation with Process Orchestration
Smart CX Technology Summit & Awards 2023
PTC - Softcell - Breaking Silos through Digital Transformation in Product Development Process
Finance Leadership Meet & Awards 2023
Digital BPM Strategy Summit & Awards 2023
Avaya - Leveraging CX in Healthcare - From Strategy to Execution
PTC - Softcell - Breaking Silos through Digital Transformation
NeoSOFT - Web Werks - Digital Rendezvous
Verint - Powering a CX-first Culture (Delhi)
Verint - Powering a CX-first Culture (Bangalore)
Avaya - Dawn of Digital CX in BFSI (Chennai)
Digital Innovation Summit & Awards 2022 – Future Proofing your Business
Exotel - Delivering CX of The Future with Certainty
Smart Manufacturing Summit 2022
Digital BPM Strategy Summit and Awards 2022 - Mumbai
Avaya - Dawn of Digital CX in BFSI (Bengaluru)
BFSI Leadership Meet & Awards 2022
Digital Evolution to Phygital Revolution - The Future of Ecommerce 2022
Avaya - Dawn of Digital CX in BFSI (Bengaluru)
Avaya – Reimagining BPO through Digital Lens (Bengaluru)
Avaya - Reimagining BPO through Digital Lens (Mumbai)
Botminds presents Digital BPO Summit 2022 - Reengineering to Empower
CISO Summit & Awards 2022 - From Cyber Resilience to Global Intelligence
Technology to the Rescue – The Now & Future of Supply Chain & Logistics
Pharma Tech Talks Leadership Summit - Avenues to Digital Eminence
The EA Excellence Awards 2022
Digital Events
Ozonetel - Rethinking CX in Education: Crafting the Next Decade of Personalized Engagement
YellowAI - Driving Better Customer Experiences in Healthcare
Ozonetel - Transforming NBFC CX: Drive Loyalty & Satisfaction with Omnichannel Contact Centers
Ecubix - Sustained Growth and Increased Efficiency in Food Manufacturing
Ecubix - Digitise processes and energy usage for everlasting efficiency in Mining, Minerals & Metal industry
Ozonetel - Modernizing Enterprise CX: Roadmap to secure, effective cloud contact center migration
Redington - Challenges and Opportunities in the Infrastructure Industry
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Ozonetel - Rethinking Customer Service in Stockbroking: Effective Strategies for Success
Ozonetel - Enhancing Student Engagement with CCaaS : Strategies and Best Practices
Ecubix - Power Plant Digitization for Reliable operations & Optimized efficiency Using Industry 4.0 & 5.0 Technology
Ozonetel - Acing Omnichannel Lead Generation - How NBFCs can build a high-converting sales funnel
Ozonetel - Creating a unified patient experience in healthcare with omnichannel automation
Ozonetel - How D2C Brands can Recover Abandoned Carts and Revive Lost Sales with Omnichannel CCAAS
Ecubix - Power Plant Digitization for Reliable operations & Optimized efficiency Using Industry 4.0 & 5.0 Technology
Exotel - Stop Revenue Leakage - Enhance Service Delivery in Consumer Durables
Ozonetel - Ensuring the ‘Human Touch’ in the ChatGPT Era: A Look at the Fintech Support Ecosystem
Ozonetel - An Omnichannel Approach to Student Engagement & Increased Enrollment in 2023
Ozonetel - How Omni channel Automation Can Optimize the Sales Cycle in Real Estate Industry
Exotel - Acquire, engage and retain customers with AI-enabled WhatsApp messaging
Ozonetel - Enabling Seamless and Effective Client Communication in the Brokerage Industry
Exotel - Deliver connected customer experiences by powering smarter, faster and secured interactions
Ozonetel - Simplifying Collections: Leveraging a strategic, omnichannel approach to debt recovery challenges
Ecubix - Digitise Captive Power Plants in Steel and Metals extraction through Ecubix, DP3MS and gain Cost Leadership
Ozonetel - Smarter sales, better experiences: Curating communicative & collaborative customer journeys in Real Estate
Ecubix - Digitisation of Processes in MMM Industry
Ozonetel - Sify - Freshworks - Future-Proof CX
PTC - Greenwave - Digitalisation in Manufacturing
Ecubix - Embracing 4.0 Technology for Power-Plant Digitization
Botminds - Fusion 200 - A Partnership Conference
Ozonetel - Freshworks - Transforming The Agent Experience
Ozonetel - Future-Ready BPO
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Ozonetel - Zoho - Conversational CX : How e-commerce brands are personalizing shopping experiences at scale
Leadsquared - Ozonetel - Breaking Barriers to Patient Engagement
Ecubix - Embracing 4.0 Technology for Power-Plant Digitization
Ozonetel - Sify - Freshworks - Future-Proof CX
Empuls - Redefining Employee Engagement by leveraging Technology Series 2
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Compass - Leverage the Power of Automation in Fintech
Empuls - Redefining Employee Engagement by leveraging Technology
Plum - Fuelling Employee Engagement with Automation
Compass - Scaling Startups with Automation - Series 2
Ecubix - Predictive maintenance of your Critical Assets in Cement Industry
Freshworks - Effortless CX : How Fintech companies are transforming CX today?
Compass - Driving Automation in Logistics
Compass - Unlocking BFSI business value through Automation
Compass - Scaling Startups with Automation
Compass - Winning in FMCG with New-age Automation
Avaya – Reimagining BPO through Digital Lens (West)
Avaya - Reimagining BPO through Digital Lens (South)
Freshworks - Ozonetel - Is Cloud Adoption Reshaping Insurance in India?
Avaya - Reimagining BPO through Digital Lens (North)
Indegene - Digitally Savvy HCP webinar
SAP Concur - Financial Transformation Techtalks - Transforming through Intelligent spend management
Avaya - Unlocking the CX Transformation by Neo banks to Scale Business
SAP Concur - Financial Transformation Techtalks - Powering the Future of Automobile Industry
Exotel - Optimize the Future of Education
PTC - Giving a Voice to Products in the Field
Compass - Unlocking Potential With The Power of Automation
Compass - Driving impact at scale through Automation
Compass - Why Automation is Critical for Channel Partners
Indegene - Indegene Future Ready Solution Symposium
Exotel - Digital Transformation of Credit Management in BFSI
TigerGraph - Impact of Technology on Pharma - Connect, Analyze and Learn
Avaya - CX Impact Digitalks - Series 2 (East)
Exotel - BPO Digital Transformation Impact Talks
Avaya - CX Impact Digitalks - Series 2 (West)
Exotel - Digital Transformation of Customer Experience in Banks
Avaya - CX Impact Digitalks - Series 2 (South)
Avaya - CX Impact Digitalks - Series 2 (North)
PTC - Digital performance management, unlocking agility and resilience through real-time digital production networks
PTC - Avoiding the Pitfalls : Advanced Analytics and Digital Transformation
Ecubix - Gain Production
TigerGraph - Transform Financial Services with Graph Databases and AI
Exotel - Adoption of Cloud Communication for Fintech Sector
Avaya - CX Impact DigiTalks (West)
Avaya - CX Impact DigiTalks (South)
Ecubix - Smart Scan : Riding the wave of change
TigerGraph - Technology to the Rescue
Reinventing HR Technology in L & D
Avaya - CX Impact DigiTalks
Ecubix - Data Integrity and Cyber Security Webinar
Ameyo - BPO Spotlight
Exotel - Future of Remote Work
TigerGraph - Generate More Value from the Same Existing Data
Exotel - Gaming Industry
Compass - CRM and Incentive Automation
Exotel - Cloud Communication
Ameyo - Digital Transformation driving customer experience for BFSI sector
Jiffy AI - Add Foresight to Cash Management with Integrated Automation
Avaya - CX in Pharma and Healthcare
eDAS - Digital Transformation Techtalks
Freshworks - Ozonetel - What's next for E-Commerce CX?
PTC - Greenwave - Food Processing and Packaging Navigating the Now
Avaya - Dawn of Digital CX in BFSI
Innovationext - Digital Tools for Developing Innovation Capacity
PTC - Driving Digital Transformation - Game changing technology in pharmaceutical Industry
Ecubix - Profit from Process Efficiencies through Industry 4.0 - Pharmaceutical Industry
Appstrail - Manufacturing Post COVID : Building Resilience
Avaya - Experience Revolution - Design Thinking in CX in E-Commerce
Ecubix - Track and Trace, Government Compliance and Sales Performance for Agro Chemical Industries
PTC - Smart Manufacturing - Crafting for Excellence
Xpresso.ai - Scaling with MLOps
Xpresso.ai - Digital Transformation using Machine Learning - Series 3
HROne - Digital Workforce of India
Xpresso.ai - Digital Transformation using Machine Learning - Series 2
Indegene - Pharma Tech Talks
Xpresso.ai - Digital Transformation using Machine Learning - Series 1
Botminds AI - Reinventing BPO in
Ecubix - Reaping Profits from Industry 4.0 - Pulp and Paper Industry
Avaya - Smart CX Talks 2
JiffyAI - Power your Finance processes through Digital Transformation journey
Botminds AI - Insurance Webinar
Exotel - The Role of Cloud Telephony in Digitally Transforming the Education Sector
Changing Contours of CSR in India - Series 2
Abzooba - Accelerating AI Adoption for Emerging Enterprises in India
Exotel - Empowering Customer
Avaya - Smart CX Talks 2
Re-imagining AI in Learning and Development
Botminds AI - Reimagining Knowledge Service Industry in the AI era
Xoxoday - Winning with Gamification of BFSI
Exotel - Smart Communication for Automobile Industry
Avaya - Smart CX Talks 3
Omuni - Ecommerce Revolution 2020
Botminds AI - Intelligent data extraction from complex financial documents
Xoxoday - Winning with Gamification of Insurance Industry