INTRODUCINGTHE NEXTCHAPTER OF CX
Customer expectations are changing faster than ever. Al, data and personalisation are reshaping the way brands understand, engage and build lasting relationships with their customers.
13th Edition Smart CX Summit & Awards 2026 brings together CX, business and technology leaders in Mumbai to explore what's next from intelligent experiences to trust, loyalty and human connection
CX LEADERS
AT THE CENTRE
TECHNOLOGY
WITH PURPOSE
BETTER EXPERIENCES FOR A BRIGHTER TOMORROW
WHO SHOULDATTEND?
The 13th Edition Smart CX Summit & Awards 2026 is designed for senior decision-makers and CX champions who are shaping the future of customer engagement, innovation, and digital transformation
Attendee Profiles include:
CXOs & Business Leaders
MDs, Founders, CIO, CDO, CTO, Directors, Vice President.
Technology & Transformation Pioneers
Heads of Digital Transformation, Product Development, Innovation, and Technology.
CX & Engagement Leaders
Heads of Customer Experience, Customer Journey, Customer Relations, and Customer Operations.
Data & Design Specialists
Professionals in Customer Analytics, Consumer Insights, CX Strategy and UX/UI Design.
Loyalty & Retention Experts
Leaders in Customer Delight, Retention & Loyalty, and Customer Engagement.
Contact Centre Innovators
Leaders reimagining customer support and omni-channel experience delivery.
Our Partners
Our Speakers
Dharmender Narang
Chief Customer Experience Officer
IIFL Capital Services Limited
Roshil Joshi
Senior Director of Product Management
People Interactive
Manohar Nimbhore
Director of Quality
Marriott International
Jyoti Arora
Associate Director CX
Pepperfry
Nikhil Bharadwaj
Associate Senior Vice President & Head Customer Service
Bajaj General Insurance
Nilesh Kambli
Senior Vice President Customer Experience
Pilgrim
Zeenat Mongal
VP Customer Experience
ICICI Lombard
Ajay Lulla
Sr Vice President - Customer Experience
The Souled Store
Mahendra Bindra
Senior Vice President - CX
Unity Small Finance Bank
Bhavesh Ashar
VP & Head - Customer Experience, National Head-CRM
Tata Realty And Infrastructure Ltd
Archana Sinha
Head of Customer Experience & Digital Transformation
Reliance Industries Limited
Navin Baid
Head Strategy & Operations Ecommerce
Lenovo
Namita Bohara
Head of Customer Centricity
Hindalco Industries Ltd.
Yashi Jena
Head of Ocean Customer Experience, UKI GCC
A.P Moller Maersk
Amit Goel
Head – Strategy Planning, Operations Management & Customer Experience
Reliance Retail
Neel Kapdi
Head - Customer Experience (DVP)
PayNearby
Sankaran Vekataramanan
Group Head and Head Axis Phone
Axis Bank
Ajeshkumar Charuvilla
Head of Customer Experience
Ageas Federal Life Insurance
Rishabh Jain
Head of Information Technology
Siyaram Silk Mills Ltd
Subhadra Vaidhyanathan
Head - Digital Experience Analytics
HDFC Bank
Uday Bhosale
Head of CX & Service
Hamilton Housewares (Milton)
Sajal Kumar
Head of Customer Experience India & International Business
Zee5
Rohit Vatwani
Head of Product Innovation and Capability
Godrej Capital
Rahul Vasu
Head Product, Loyalty, Analytics & CRM
Jio World Centre
Gaurav Shah
Head CRM & Loyalty Program
Prince Pipes and Fittings Ltd
Mohammad Kamran Ansari
Head - Business Process Excellence & Customer Experience
Religare Broking Ltd
Rakesh Gupta
Head-Customer Services
Panasonic Electric Works India
WHY ATTEND?
Build Meaningful Connections
Engage with CX leaders, innovators, and technology providers who are redefining the customer experience landscape
Stay Ahead of the Curve
Gain exclusive insights into the latest business and consumer trends, and refine your CX strategies with guidance from leading experts.
Embrace Next-Gen Technologies
Explore how Al, automation, and digital innovation are transforming customer engagement, loyalty, and retention
Solve Real Business Challenges
Get actionable takeaways, practical frameworks, and answers to your most pressing CX questions.
Unlock the Power of Customer-Centricity
Learn why placing the customer at the heart of your business is the ultimate differentiator in today's disruptive markets
KEY THEMES TO BEDISCUSSED
The CX Landscape in India
Evolving expectations and new market dynamics
Conversational Al
Reshaping engagement and service delivery
Business Al in Action
Real-world Al driving measurable CX outcomes
Innovation to Impact
Designing seamless, future-ready customer journeys
The Evolution of Loyalty
Building deeper connections and long-term value
CX 2045
Exploring the next frontier of customer experience
INDUSTRIES
BFSI
E-commerce & Retail
Hospitality / Healthcare
Aviation & Airports
FMCG
Travel
Consumer Automotive
Electronics
Telecom
Media & OTT, Consumer Internet
WHY PARTNER WITHSMART CX?
A strategic platform to showcase your brand, connect with the right decision-makers and be part of the CX conversations that matter.
REACH
Connect with senior CX, digital, technology and business decision-makers
ENGAGE
Create meaningful conversations with your target audience
THOUGHT LEADERSHIP
Showcase your expertise through keynotes, panels and discussions.
BRAND VISIBILITY
Gain premium exposure across event platforms and digital channels
BUSINESS OPPORTUNITIES
Generate qualified leads and build strategic relationships
CUSTOMISED PACKAGES
Flexible sponsorship options to suit your business goals
Awards Categories
Individual Awards
CX Strategic Leader of The Year
CX Personality of The Year
CX Leader of the Year
CX Innovator of the Year
Customer Experience Professional of the Year
CX Transformation Champion
Customer-Centric Leadership Award
CX Excellence in Innovation and Technology
CX Storyteller of the Year
Customer Loyalty and Retention Champion
CX Visionary Award
CX Champion for Employee Experience
Most Impactful Customer Engagement Leader
CX Sustainability Leader
CX Leadership in Voice of Customer (VoC) Initiatives
CX Digital Transformation Leader
Rising CX Star of the Year
CX Leadership for Business Growth
CX Leadership in Customer Service Excellence
Awards Categories
Corporate Awards
Best CX Solution
Most Innovative Product
Best Contact Center Platform
Best CRM Platform
CX Excellence in Customer-Centric Innovation
Best Conversational Analytics Platform
Best Workforce Optimization Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Customer Service Ecommerce
Best Customer Service Retail
Best Customer Service Healthcare
Best Customer Service FMCG
Best Customer Service Hospitality
Best Customer Service Banking
Best Customer Service Insurance
Best Customer Service Fintech
Best Customer Service NBFC
Best Use of Data and Analytics in CX
Best Customer Experience Team of the Year
Best Use of AI
Most Effective Loyalty and Retention Program
Best CX Integration Across All Business Functions
Excellence in Customer Experience Innovation and Technology
Most Impactful Customer Experience Campaign
Best Customer Experience in the Service Industry
CX Excellence in B2B
Best Use of Automation in CX
Best Customer Data Platform (CDP) Implementation
Best CX Cloud-Based Solution
Excellence in Mobile Experience Technology
CX Technology for Proactive Customer Engagement
Best Use of Customer Feedback Technology
Best Customer Experience Innovation through AR/VR Technology
CX Technology for Seamless Payments and Transactions
Most Effective Use of Customer Journey Mapping Technology
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