Introduction
In today’s hyper-connected world, customer experience (CX) is no longer just a differentiator—it’s the heartbeat of business success. Customers no longer settle for products and services alone; they demand seamless, personalized, and emotionally engaging journeys that resonate at every touchpoint.
India, with its dynamic digital-first economy and one of the world’s largest, youngest consumer bases, stands at the forefront of this CX revolution. From retail and BFSI to telecom, healthcare, and e-commerce, Indian consumers expect nothing less than effortless interactions, real-time personalization, and consistent value delivery.
The Smart CX Summit & Awards 2026 is where this transformation takes center stage. This premier gathering of CX visionaries, business leaders, and technology pioneers will showcase the latest strategies, innovations, and success stories driving exceptional customer experiences across industries. With AI, digital transformation, and data-driven insights shaping the future, this summit promises to uncover how organizations can move from transactions to trust, and from loyalty to advocacy
The 10th Edition Smart CX Summit & Awards 2026 is designed for senior decision-makers and CX champions who are shaping the future of customer engagement, innovation, and digital transformation
Attendee Profiles included :
Technology & Transformation Pioneers:
Heads of Digital Transformation, Product Development, Innovation, and Technology.
Data & Design Specialists:
Professionals in Customer Analytics, Consumer Insights, CX Strategy, and UX/UI Design.
Contact Centre Innovators:
Leaders reimagining customer support a omni-channel experience delivery.
CXOs & Business Leaders:
MDs, Founders, CIOs, CDOs, CTOs, Directors, Vice Presidents, and AVPs.
CX & Engagement Leaders:
Heads of Customer Experience, Customer Journey, Customer Relations, and Customer Operations.
Loyalty & Retention Experts:
Leaders in Customer Delight, Retention & Loyalty, and Customer Engagement.
Build Meaningful Connections
Engage with CX leaders, innovators, and technology providers who are redefining the customer experience landscape.
Stay Ahead of the Curve
Gain exclusive insights into the latest business and consumer trends, and refine your CX strategies with guidance from leading experts.
Embrace Next-Gen Technologies
Explore how AI, automation, and digital innovation are transforming customer engagement, loyalty,and retention.
Solve Real Business Challenges
Get actionable takeaways, practical frameworks, and answers to your most pressing CX questions.
Unlock the Power of CustomerCentricity
Learn why placing the customer at the heart of your business is the ultimate dierentiator in today’s disruptive markets.
Learn from CX Trailblazers
Hear powerful stories, proven strategies, and future-focused perspectives from thought leaders and practitioners driving CX excellence.
The CX Landscape in India: A Snapshot
Understanding evolving consumer expectations and market dynamics in one of the world’s fastest-growing economies.
Tapping into the Power of Conversational AI
Exploring how AI-driven conversations are reshaping customer engagement and service delivery.
Business AI in Action
Real-world use cases of AI driving measurable outcomes in customer experience, retention, and loyalty.
From Innovation to Impact
Leveraging new-age technologies to design meaningful, seamless, and future-ready customer journeys.
The Evolution of Loyalty Programs
Reimagining loyalty in India to create deeper connections and long-term value for customers.
CX 2030: Navigating the Next Frontier
Preparing for the future of CX with strategies, technologies, and innovations that will define the next decade.
Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth.
Role-based sessions aligned to the priorities of CX, B2C Marketing and Digital Leaders.
Innovative session formats to meet your learning style, including analyst presentations, panel discussions, and more.
Marketplace opportunities to help you find the right solution provider for your Customer Experience needs.
Networking opportunities to help you expand your community, meet with Forrester analysts, and connect with peers facing similar challenges.
Gain preferential access to the senior executives in your target market and demonstrate your newest products to generate Sales Lead
Direct access to key industry stakeholders, decision-makers, and influencers in the CX field.
Customizable Sponsorship Packages
Continuous recognition in post-event reports, newsletters, and recaps, maintaining your visibility long after the event.
Access to attendee data to help refine marketing strategies and enhance future business decisions
Sponsorship provides premium exposure through event signage, digital promotions, and branded materials.
Position your company as a thought leader by participating in speaking sessions, panel discussions, or workshops.
One on One Meetings with the CXO
Anuradha Chakraborty
Director Customer experience - Analytics, Forecasting, Planning & Commercials Flipkart
Awards
INDIVIDUAL AWARDS
CX Champion for Employee Experience
Most Impactful Customer Engagement Leader
CX Sustainability Leader
CX Leadership in Voice of Customer (VoC) Initiatives
CX Excellence in Innovation and Technology
CX Storyteller of the Year
Customer Loyalty and Retention Champion
CX Visionary Award
CX Innovator of the Year
Customer Experience Professional of the Year
CX Transformation Champion
Customer-Centric Leadership Award
CX Strategic Leader of The Year
CX Personality of The Year
CX Leader of the Year
CX Excellence in Innovation and Technology
CX Digital Transformation Leader
Rising CX Star of the Year
CX Leadership for Business Growth
CX Leadership in Customer Service Excellence
CORPORATE AWARDS
Best Use of Customer Feedback Technology
Best Customer Experience Innovation through AR/VR Technology
CX Technology for Seamless Payments and Transactions
Most Effective Use of Customer Journey Mapping Technology
Best CX Solution
Most Innovative Product
Best Contact Center Platform
Best CRM Platform
CX Excellence in CustomerCentric Innovation
Best Conversational Analytics Platform
Best Workforce Optimization Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Customer Service Ecommerce
Best Customer Service Retail
Best Customer Service Healthcare
Best Customer Service FMCG
Best Customer Service Hospitality
Best Customer Servic Banking
Best Customer Service Insurance
Best Customer Service Fintech
Best Customer Service NBFC
Best Use of Data and Analytics in CX
Best Customer Experience Team of the Year
Best Use of AI
Most Effective Loyalty and Retention Program
Best CX Integration Across All Business Functions
Excellence in Customer Experience Innovation and Technology
Most Impactful Customer Experience Campaign
Best Customer Experience in the Service Industry
CX Excellence in B2B
Best Use of Automation in Cx
Best Customer Data Platform (CDP) Implementation
Best CX Cloud-Based Solution
Excellence in Mobile Experience Technology