India, home to 1.4 billion people with nearly 65% under the age of 35, remains the world’s leading hub for BPO and contact center services. With a young, tech-savvy workforce, the industry delivers a wide range of solutions—from customer and technical support to analytics, Finance, insurance, and research.
As we move into 2025 and beyond, the role of BPOs and contact centers is shifting from support functions to strategic value creators. The adoption of AI, automation, and advanced analytics is transforming operations, enabling hyper-personalized customer experiences, predictive insights, and future-ready business models. By 2030, contact centers will stand at the heart of enterprise growth, resilience, and customer trust.
The Brainalytics proudly presents the 5th Edition BPO & Contact Center Summit & Awards 2025, Bengaluru a premier platform bringing together industry leaders, innovators, and decision-makers for a day of insightful discussions, networking, and recognition of excellence. This flagship summit will explore emerging trends, address challenges, and shape the roadmap for the next decade of outsourcing and customer engagement.
Key themes to be discussed
Sectors
Our Speakers
Pranav Kuma
Senior Director - Data & AI | Customer First | Digital & Data Driven Cx | Gen AI & Agentic AI for Cx CapgeminiJohn Peter
Director - Head of Continuous Improvement & DNA - Business Excellence Omega Healthcare Management ServicesArumugam K
Brand Ambassador of BAIL VP & Head: Digital Transformation's Global Delivery: AI Cloud & DNA MphasisPalani Balasubramanyam Nama
Vice President - Technology. MGS - Corporate Technology IBG & Ops Mashreq BankArchana Tripathi
Senior General Manager - Consumer Insights and Analytics Aditya Birla Fashion and Retail Ltd.Awards
Individual Awards
BPO Leader of the Year
Contact Centre Leader
of the Year
CX Champion of the Year
AI & Automation Innovator
of the Year
Rising Star in BPO &
Contact Centres
Excellence in Customer
Service Leadership
Women Leader of the Year
in BPO & CX
Visionary Leader in
Digital Transformation
Workforce Development
Leader of the Year
Ethical AI & Responsible
Innovation Leader
Data & Analytics Leader
of the Year
Future of Work Champion
Customer Trust & Loyalty
Advocate of the Year
Sustainability & Social
Impact Leader in BPO
Young Achiever in BPO & CX
E-Commerce Customer
Experience Champion
Fraud Prevention &
Risk Management Leader
Omnichannel Banking
CX Innovator
Payment Solutions &
FinTech CX Leader
E-Commerce Operations
Excellence Leader
FinTech & BPO
Collaboration Leader
Corporate Awards
Best Contact Centre
of the Year
Best BPO Organization
of the Year
Excellence in Customer
Experience (CX) – Banking
Excellence in Customer
Experience (CX) – E-Commerce
Best Omnichannel
Customer Service Team
Best Customer
Retention Strategy
Best Customer
Support Operations
Best AI & Automation Implementation
in Contact Centres
Best Digital
Transformation Initiative
Best Use of Data
& Analytics in CX
Best Innovation in
Banking Contact Centres
Best Innovation in
E-Commerce Operations
Most Future-Ready
Contact Centre
Best Employee
Engagement Initiative
Best Workforce
Transformation Program
Best Training &
Development Initiative
Best Talent Retention Program
Best Cost Optimization &
Efficiency Strategy
Excellence in Risk &
Compliance Management
Best Quality & Performance
Metrics in Contact Centres
Best Crisis Management
Response by a BPO / Contact Centre
Our Partners
Exhibit Partner
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others. Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per- minute pricing. You don’t have to depend on multiple providers to manage your contact center, call center, or customer service function. And, would you believe it, unlike other platform providers, there are no contractual commitments with us. No long-term contracts. No minimum guarantees. We have integrations with multiple industry CRMs, Helpdesk software, collections software, and it is easily integrable with any best-of-breed IT solution. As pioneers in cloud technology, ClearTouch has been in business for over 25+ years, worldwide presence, serving over 2500+ diverse client base, and 2+ billion calls handled as standing testimony of our position in the customer experience space.
Media Partner
NewsPatrolling.com is a dynamic and diversified news platform that brings readers the latest and most relevant updates from across India and around the world. Covering a wide range of categories including politics, business, lifestyle, health, technology, sports, and entertainment, the portal caters to a broad audience with varied interests. In addition to timely news coverage, the platform also features thought-provoking opinion pieces, expert insights, and in-depth articles that provide a deeper understanding of current affairs.
What sets NewsPatrolling.com apart is its commitment to providing a voice to emerging talent and ideas. The platform welcomes guest posts, startup stories, and press releases, offering opportunities for individuals, entrepreneurs, and organizations to reach a wider audience. With a user-friendly interface and a focus on quality content, NewsPatrolling.com has become a trusted source for information and a space for meaningful engagement in India’s ever-evolving digital media landscape.
Media Partner
Asia Business Outlook is a business magazine providing a comprehensive outlook on Asia’s industrial landscape. With a constant focus on the region’s thriving business environment, the magazine caters to C-level executives across diverse sectors who seek valuable insights to navigate the dynamic Asian market. Asia Business Outlook stands out from other business magazines through its in-depth coverage of the challenges and opportunities faced by businesses in Asia.
Asia Business Outlook enables business executives to make informed decisions and stay ahead of the competition. Its readers get first hand insights on emerging market trends, disruptive technologies, regulatory developments, and investment opportunities across Asia. The magazine also presents success stories of leading businesses in the region, showcasing their journeys. It also features exclusive interviews with business leaders, offering a panoramic view of the strategies employed by them in their respective sectors.
Today, Asia Business Outlook has become the go-to business magazine for C-level executives from varied sectors across Asia. It has achieved this feat by offering a plethora of expert analysis, enabling readers to make informed decisions, capitalize on opportunities, and thrive in the ever-evolving Asian market.
Who should attend?
CXOs, Directors, VPs, AVPs, and Heads of: