In today’s hyper-connected world, customer experience (CX) is no longer just a differentiator—it’s the heartbeat of business success. Customers no longer settle for products and services alone; they demand seamless, personalized, and emotionally engaging journeys that resonate at every touchpoint.
India, with its dynamic digital-first economy and one of the world’s largest, youngest consumer bases, stands at the forefront of this CX revolution. From retail and BFSI to telecom, healthcare, and e-commerce, Indian consumers expect nothing less than effortless interactions, real-time personalization, and consistent value delivery.
The Smart CX Summit & Awards 2025 is where this transformation takes center stage. This premier gathering of CX visionaries, business leaders, and technology pioneers will showcase the latest strategies, innovations, and success stories driving exceptional customer experiences across industries. With AI, digital transformation, and data-driven insights shaping the future, this summit promises to uncover how organizations can move from transactions to trust, and from loyalty to advocacy.
Partners
Knowledge Partner
Platinum Partner
CX Communication Partner
AI – Powered CX Partner
AI Innovation Partner
Media Partners
Key themes to be discussed
The CX Landscape in India: A Snapshot
Understanding evolving consumer expectations and market dynamics in one of the world’s fastest-growing economies.
Tapping into the Power of Conversational AI
Exploring how AI-driven conversations are reshaping customer engagement and service delivery.
Business AI in Action
Real-world use cases of AI driving measurable outcomes in customer experience, retention, and loyalty.
From Innovation to Impact
Leveraging new-age technologies to design meaningful, seamless, and future-ready customer journeys.
The Evolution of Loyalty Programs
Reimagining loyalty in India to create deeper connections and long-term value for customers.
CX 2030: Navigating the Next Frontier
Preparing for the future of CX with strategies, technologies, and innovations that will define the next decade.
Our Speakers
Protiti Bagchi
Associate Director - Global lead for Content & Marketing Operations and CX | Digital Transformation GSK
Shammi Kapoor
SVP & Head - Operations, CS and Health Claims Magma General Magma General Insurance Limited
Sumit Aggarwal
SVP, Head Group Customer Data Platform (CDP) and Cross Sell Motilal Oswal Financial Services Ltd
Amaan Shaikh
Senior Vice President - Head Cross Sell Outbound & Branch Cx Governance Piramal Capital & Housing Finance Limited
Jaideep Deorukhkar
Senior Vice President & National Sales Head – Bancassurance TATA AIG General Insurance Company Limited
Awards
Individual Awards
CX Strategic Leader of The Year
CX Personality of The Year
CX Leader of the Year
CX Innovator of the Year
Customer Experience Professional of the Year
CX Transformation Champion
Customer-Centric Leadership Award
CX Excellence in Innovation and Technology
CX Storyteller of the Year
Customer Loyalty and Retention Champion
CX Visionary Award
CX Visionary Award
CX Champion for Employee Experience
Most Impactful Customer Engagement Leader
CX Sustainability Leader
CX Digital Transformation Leader
Rising CX Star of the Year
CX Leadership for Business Growth
CX Leadership in Customer Service Excellence
CX Leadership in Voice of Customer (VoC) Initiatives
Corporate Awards
Best CX Solution
Most Innovative Product
Best Contact Center Platform
Best CRM Platform
CX Excellence in Customer-Centric Innovation
Best Conversational Analytics Platform
Best Workforce Optimization Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Customer Service Ecommerce
Best Customer Service Retail
Best Customer Service Healthcare
Best Customer Service FMCG
Best Customer Service Hospitality
Best Customer Service Banking
Best Customer Service Insurance
Best Customer Service Fintech
Best Customer Service NBFC
Best Use of Data and Analytics in CX
Best Customer Experience Team of the Year
Best Use of AI
Most Effective Loyalty and Retention Program
Best CX Integration Across All Business Functions
Excellence in Customer Experience Innovation and Technology
Most Impactful Customer Experience Campaign
Best Customer Experience in the Service Industry
CX Excellence in B2B
Best Use of Automation in CX
Best Customer Data Platform (CDP) Implementation
Best CX Cloud-Based Solution
Excellence in Mobile Experience Technology
CX Technology for Proactive Customer Engagement
Best Use of Customer Feedback Technology
Best Customer Experience Innovation through AR/VR Technology
CX Technology for Seamless Payments and Transactions
Most Effective Use of Customer Journey Mapping Technology
Who should attend?
The 9th Edition Smart CX Summit & Awards 2025 is designed for senior decision-makers and CX champions who are shaping the future of customer engagement, innovation, and digital transformation.
Attendee Profiles include:
CXOs & Business Leaders:
MDs, Founders, CIOs, CDOs, CTOs, Directors, Vice Presidents, and AVPs
CX & Engagement Leaders:
Heads of Customer Experience, Customer Journey, Customer Relations, and Customer Operations
Loyalty & Retention Experts:
Leaders in Customer Delight, Retention & Loyalty, and Customer Engagement
Technology & Transformation Pioneers:
Heads of Digital Transformation, Product Development, Innovation, and Technology
Data & Design Specialists:
Professionals in Customer Analytics, Consumer Insights, CX Strategy, and UX/UI Design
Contact Centre Innovators:
Leaders reimagining customer support and omni-channel experience delivery
Our Partners
Knowledge Partner
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”).DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.
Deloitte Asia Pacific Limited is a company limited by guarantee and a member firm of DTTL. Members of Deloitte Asia Pacific Limited and their related entities, each of which is a separate and independent legal entity, provide services from more than 100 cities across the region, including Auckland, Bangkok, Beijing, Bengaluru, Hanoi, Hong Kong, Jakarta, Kuala Lumpur, Manila, Melbourne, Mumbai, New Delhi, Osaka, Seoul, Shanghai, Singapore, Sydney, Taipei and Tokyo.
This communication contains general information only, and none of DTTL, its global network of member firms or their related entities is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser.
No representations, warranties or undertakings (express or implied) are given as to the accuracy or completeness of the information in this communication, and none of DTTL, its member firms, related entities, employees or agents shall be liable or responsible for any loss or damage whatsoever arising directly or indirectly in connection with any person relying
on this communication.
Platinium Partner
With a workforce of over 2,000 skilled professionals, rebootXP is built on the pillars of ethical integrity, innovation, and a relentless pursuit of excellence. Our mission is simple yet powerful: to deliver transformative solutions that empower businesses, enhance customer engagement, and drive sustainable growth.
In today’s fast-paced world, organizations need more than just outsourcing – they need a trusted partner who can anticipate challenges, adapt swiftly, and execute flawlessly. That’s where rebootXP stands apart. Whether it’s navigating complex customer journeys, embracing cutting-edge technologies, or fostering meaningful relationships, we ensure every interaction leaves a lasting impact.
At rebootXP, our promise is clear: Choose us, and Consider it Done. It’s not just about doing business; it’s about rewriting possibilities. It’s time to reboot.
CX Communication Partner
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
AI - Powered CX Partner
Founded in 2018, SurveySensum is an AI-driven customer feedback platform serving 500+ businesses in over 40 countries, including the US and Asia. It simplifies real-time consumer insights through channels like WhatsApp, SMS, and Email, employing AI/ML for multilingual text analysis to swiftly detect both positive and negative sentiments for prompt action. Its user-friendly dashboards and seamless cross-channel integration enable efficient feedback handling. Led by Rajiv Lamba and Tanuj Diwan, it aims for global expansion, emphasizing real-time customer intelligence for modern enterprises.
AI Innovation Partner
SpiderX AI is a leader in Voice-first Agentic AI, offering cutting-edge AI Agents and Skills tailored for diverse industries. Specializing in 360° Customer Experience and Data Analytics, SpiderX delivers transformative solutions in Finance, Marketing, Recruitment, Sales, Research, and Event Management.
In Finance, SpiderX AI powers NBFCs, Insurance Companies, and Banking Organizations, with cutting-edge tools that turn data into decisions instantly. Speak to your data in real-time to query portfolios, KPIs, and market trends using natural language. Get answers instead of links, detect anomalies, identify key influencers, and analyze trends without complex modeling.
Powered by Semantic AI, context-aware search transforms headlines into actionable insights, complete with sector sentiment and financial impact. Smart Playlists and Memory optimize strategy and performance across equities, futures, crypto, and more.
Experience the future of financial intelligence with Faster Decisions, Smarter Data, and Voice-led workflows!
Media Partner
NewsPatrolling.com is a dynamic and diversified news platform that brings readers the latest and most relevant updates from across India and around the world. Covering a wide range of categories including politics, business, lifestyle, health, technology, sports, and entertainment, the portal caters to a broad audience with varied interests. In addition to timely news coverage, the platform also features thought-provoking opinion pieces, expert insights, and in-depth articles that provide a deeper understanding of current affairs.
What sets NewsPatrolling.com apart is its commitment to providing a voice to emerging talent and ideas. The platform welcomes guest posts, startup stories, and press releases, offering opportunities for individuals, entrepreneurs, and organizations to reach a wider audience. With a user-friendly interface and a focus on quality content, NewsPatrolling.com has become a trusted source for information and a space for meaningful engagement in India’s ever-evolving digital media landscape.
Media Partner
Corporate Achievers Club (CAC) is a dynamic digital media organization specializing in digital promotions, personal branding, and career acceleration. We help professionals and businesses enhance their visibility, establish authority, and unlock new opportunities—whether it’s securing better job positions or attracting high-value clients.
Media Partner
At Bharat CXO, we celebrate the silent achievements of our nation’s unsung heroes—those who tirelessly contribute to our country’s growth, create jobs, and share their knowledge with the youth. We strive to honor their hard work by highlighting their contributions through blogs and sharing their stories and experiences, as well as creating platforms for their voices to be heard.
Bharat CXO is a business and technology magazine that has published blogs and articles featuring over “500+ CXOs on our LinkedIn profile”. and many more coming in Other social media platforms.
We primarily work with:
1. C-level executives (CEOs, CIOs, CTOs, CXOs)
2. Business leaders and decision-makers.
3. IT professionals and technologists
4. Entrepreneurs and start-up founders
What We do as a CXO PR Managing Agency
1. We write blogs and post it in Social media platforms.
2. We create videos and publish in social media platforms
3. C-suite executive insights and interviews, Business Podcast,event
4. Short films, story telling.
5. Digital and physical Magazines and lot more
Overall, Bharat CXO is a platform that informs, educates, and inspires business leaders and technologists in India and beyond.
Media Partner
Asia Business Outlook is a business magazine providing a comprehensive outlook on Asia’s industrial landscape. With a constant focus on the region’s thriving business environment, the magazine caters to C-level executives across diverse sectors who seek valuable insights to navigate the dynamic Asian market. Asia Business Outlook stands out from other business magazines through its in-depth coverage of the challenges and opportunities faced by businesses in Asia.
Asia Business Outlook enables business executives to make informed decisions and stay ahead of the competition. Its readers get first hand insights on emerging market trends, disruptive technologies, regulatory developments, and investment opportunities across Asia. The magazine also presents success stories of leading businesses in the region, showcasing their journeys. It also features exclusive interviews with business leaders, offering a panoramic view of the strategies employed by them in their respective sectors.
Today, Asia Business Outlook has become the go-to business magazine for C-level executives from varied sectors across Asia. It has achieved this feat by offering a plethora of expert analysis, enabling readers to make informed decisions, capitalize on opportunities, and thrive in the ever-evolving Asian market.
Media Partner
Global Leaders Insights magazine is your go-to, unbiased platform dedicated to commemorating and empowering leaders, entrepreneurs, and achievers who are breaking barriers and forging their own paths in setting leadership benchmarks.
Our mission is to amplify the voices of leaders, be it from the realm of business, social, technology or education fronts, by sharing inspiring stories of success, perseverance, and innovation. We truly believe in the power of storytelling to make a meaningful impact by highlighting achievements of those who are not only excelling in their fields but also reshaping the overall leadership vigor.
Why Attend?
Build Meaningful Connections
Engage with CX leaders, innovators, and technology providers who are redefining the customer experience landscape.
Stay Ahead of the Curve
Gain exclusive insights into the latest business and consumer trends, and refine your CX strategies with guidance from leading experts.
Embrace Next-Gen Technologies
Explore how AI, automation, and digital innovation are transforming customer engagement, loyalty, and retention.
Solve Real Business Challenges
Get actionable takeaways, practical frameworks, and answers to your most pressing CX questions.
Unlock the Power of Customer-Centricity
Learn why placing the customer at the heart of your business is the ultimate differentiator in today’s disruptive markets.
Learn from CX Trailblazers
Hear powerful stories, proven strategies, and future-focused perspectives from thought leaders and practitioners driving CX excellence.