BFSI has been very successful for a long time, with its well-established rulebook for products, services, and processes. Digital transformation is a long process. No matter where you are in the journey, there’s still work to be done to meet ever-changing customer expectations in the financial services industry.
Once a Brick-and-mortar banks and financial institutions have rapidly shifted to digital first which led to the whole new online banking experience to the customers making it important than ever before. With the advent of rapidly advancing technologies in the fray, the Indian BFSI sector continues to drive innovation and set of the digital agenda for the rest of the sectors. In the aftermath of the pandemic, the BFSI Sector has gone on an overdrive and is using contactless technologies extensively to meet ever evolving expectations of customers.
With the economy going on ventilator due to Pandemic, BFSI Industry has been through a turbulent period of digital disruption. Exploring the customer expectations and needs on a deeper level with unconventional innovative solutions has become the need of an hour The percentage of customers using digital channels for bank transactions have significantly increased with the onset of Covid-19 pandemic with social distancing and safety measures in place.
Join our thought-provoking BFSI meet where CX Innovators and Leaders will share their strategic insights on how Extreme customer-centricity is becoming a MUST to adapt to the post-pandemic world. Experience valuable discussions, from the experts sharing their experiences in how they innovate the customer experience within their businesses and how these techniques can be applied more broadly in BFSI industry.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
Here’s what you will learn
Strategies for connecting CX insights to measurable business outcomes
How experience driven practices are re-defining the future of the industry?
Learn how new CX technologies and trends can bring indispensable value on the table?
Key factors and recommendations to achieve superior banking customer experiences
The Impact of COVID 19 on CX and UX
Our Speakers
Ajay Pai
Deputy Vice President
Equitas Small Finance Bank
Saravanakumar Krishnamurthy
Senior Vice President – Security Architect and Technology Engineering
Yes Bank
Ramesh Vijayakumar
Vice President and Head – Digital
Lakshmi Vilas Bank
Dhanasekaran S
Chief Technology Officer
Belstar Microfinance Limited
Srinivasan Ramanujam
Zonal Business Head South SME Business
CSB
Varun V
Zonal Head – Corporate & Broking – South
Magma HDI General Insurance Co Ltd
Priyanka Rao
DVP Customer Service Assets