The health of the Indian Banking and Financial sector is good with business fundamentals in place, robust demand, innovation in services and policy support.
India’s digital economy is charting a course and is taking flight to unimaginable heights with the help of Innovation in technology. The industry is redefining its strategy to remain resilient even during uncertainties and challenges.
During the pandemic, fall in demand & lowered incomes brought a new set of challenges in the banking sector to the fore. Inspite of the challenges they faced they kept going and serviced their customers without stopping. On the other hand the financial sector geared up and did its best with business continuity planning and taking care of workforce, operational issues and risks. They ramped up their response to clients, support and service enablement. They were preparing to preserve stakeholder’s value through measures on risk, funding, liquidity, efficiency, profitability and perceptions. They were rethinking business models while looking for opportunities arising out of the crisis. The Banking & Financial sector is working towards a resilient future.
The Fintech start up space is thriving owing to the restrictions during the pandemic. The industry as a whole had demonstrated resilience and adaptability even in the face of uncertainty.
Digitization, automation of processes, data security and customer centric approach are top priorities in today’s time.
Be a part of the BFSI Leadership Meet & Awards 2023 to hear from the finest minds of the Industry on how they tackle business challenges, drive change and encourage their workforce.
We will have BFSI Leaders who will speak and have interactive discussions on their experience during the pandemic, lessons learnt and the direction of the industry. They will share their views on the game plan for growth and revival, impetus to technology that leads to operational efficiency, building customer centric actionable models, significance of adopting a ‘Digital First’ policy, the Fintech revolution and the future of the Indian BFSI sector.
Join us for a day of Learning & Networking!!
Sponsors
Omnichannel CX Partner
Conversational AI Partner
Powered by
Platinum Partner
Gold Partner
Gold Partner
Digital Transformation Partner
Knowledge Partner
Communication AI Partner
Insurtech Partner
Supporting Partner
Focus of the Conference
Redefining Strategy – Blue print for consistent Growth
Digital Transformation – AI, ML & Analytics in BFSI
Role of Innovation in IT & Cyber Security in combating Frauds
Importance of Digital Initiatives & Collaborations
Fintech Revolution
Digital Workforce & the Future of the BFSI Sector in India
Our Speakers
Chief Guest
Guest of Honor
Rupam Mazumder
Digital & Innovations Head, Edelweiss SME Finance Edelweiss Financial Services Limited
Awards
General Insurance Company
of the Year
Digital Advanced Insurance
of the Year
Life Insurance Company
of the Year
TPA of the Year
Health Insurance Company
of the Year
Best Customer Service Insurance Provider
CDO of the Year
CIO of the Year
CTO of the Year
Insurtech Company
of the Year
Rising Star Company
of the Year
Insurance Broker Company
of the Year
CISO of the Year
SME Leader of the Year
Digital Banking Innovation
of the Year
Best Neobank
of the Year
Best Innovation in
Retail Banking
Best Innovation in
Investment Banking
Small Finance Bank
of the Year
Digitally Advanced Payment
Bank of the Year
Financial Services Technology Leadership Award
Fastest Growing NBFC
of the Year
Best Innovative NBFC
of the Year
Best Fintech NBFC
of the Year
Rising Star NBFC
of the Year
Digitally Advanced NBFC
of the Year
Best Housing Finance Company of the Year
Fintech Technology Champion of the Year
Best NBFC in SME Co-lending
Best Investment Management NBFC
of the Year
Industry Focus
Banks
Insurance Firms
NBFC
Mutual Funds
Fintech
Micro Finance companies
Securities
Financial Institutions
Neo Banking
Who should attend?
CXO
MD
Director
SVP
VP
AVP
Head
Our Partners
Omnichannel CX Partner
Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.
The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).
Conversational AI Partner
Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Sony, Domino’s, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognized by Gartner, Frost & Sullivan, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.
Powered by
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Platinum Partner
EbixCash Global Services is recognised amongst the first independent customer relations and retention organisations in India, with major BPO, CRO and HRO offerings via nine contact centres across the country.
With a widespread reach across India, EbixCash is able to have one of the most dynamic and adaptable workforce, with an ability to react quickly to any changes in client demands. This is also evident through our Clientele, with our clients coming in from various industries such as BFSI, Retail, E-commerce, travel, transport and many more.
Backed by our values of Integrity , reliability, Quality, Trust and Teamwork, EbixCash Global services aims to become one of the heavyweights in the BPO industry.
Our Dynamism can also be seen through “Eica”, our difference creator in the industry.
Eica is a sign of unity and a mentor at EbixCash Global Services.
Eica is a central member of our team who resembles our goals, values, and our relation to the company.
Eica’s campaign is used as a way for our employees to have their voices heard and show them that their suggestions and views are valued.
Eica inherits a multitude of meanings. In Hebrew it means “ Where are you?”, while in Marathi it means “Please listen”. Keeping this in mind, we have incorporated Eica in various campaigns such as “Meri Awaaz Suno” (Listen to me) . “Meri Awaaz hi meri Pehchan hai” (my voice is my identity) and for various marketing and promotional campaigns.
Moreover, we have the Eica Crm as well to create an environment wherein our Mascot is a key figure of remembrance.
Gold Partner
EOSGlobe is a leading “Business Process Management” company providing end-to-end services in process optimization, digitization, resource management, and consulting to organizations globally. The company has been expanding its footprint through the use of state-of-the-art infrastructure and a value-based business model. We specialize in building the digital roadmap of any prospect organization through our core offerings across NextGen BPM, Digital Solutions, Consulting and HRM Services. Our technology-driven NextGen BPM solutions include business process lifecycle management, process automation, and analytics. To achieve business excellence, these solutions can be deployed enterprise-wide.
Gold Partner
LeadSquared is a Sales Automation SaaS platform helping 2000+ organizations globally to drive sales efficiency at scale. LeadSquared has built a global, best-in-class CRM platform that takes away the guesswork from sales execution and makes efficiency the focus of every customer interaction, no matter how complex the customer journey is.
The software automatically captures leads intelligently from all your channel sales them intelligently and transfers them to the right teams (and people), ensuring zero lead leakage.
Businesses that have achieved growth with LeadSquared include higher education institutes, edtech, financial services, healthcare, and marketplaces, among others. The company is headquartered in Bengaluru, India, with a local presence in the United States, the Philippines, South Africa, Australia, Singapore and Indonesia.
Digital Transformation Partner
SignDesk is a global provider of intelligent document automation solutions for businesses to overcome workflow challenges, optimize productivity & achieve their digital transformation goals using award-winning SaaS-based products for digital onboarding, contract management, digital evidence creation, and contract management. SignDesk offers an end-to-end automated suite comprising six product pillars for businesses to completely automate their documentation & ensure regulatory compliance.
SignDesk is a global RegTech100 company for 2023 & has partnered with 1000+ clients across three continents. The company was founded in 2016 by Krupesh Bhat & Ashok Kadsur, has won 15+ industry awards & is compliant with 14+ security & quality certifications, including GDPR, HIPAA, GLBA, FERPA, ISO & CCPA. SignDesk works out of 8 locations in the USA, UAE & India.
Knowledge Partner
Rezo.AI is a SaaS tech firm that was incorporated in 2018, by Manish Gupta (CEO and Co-founder) and Rashi Gupta(Co-founder and Chief Data Scientist). Rezo.ai leverages groundbreaking technologies in AI, ML, NLP and predictive intelligence to transform customer experience and boost revenue by automating and analyzing customer-agent conversations across multiple channels including voice, email, chat, whatsapp and social media.
Communication AI Partner
Saarthi.ai revolutionizes customer experience with AI-powered, human-touched omnichannel communication, delivering personalized, seamless, and consistent experiences for customers. Over the last six years, Saarthi.ai has served 50+ prestigious brands such as CRED, Kreditbee, Bajaj Finserv, Shriram, Manappuram, Capri Loans, and more.
Insurtech Partner
PBPartners is one of India’s fastest growing, web-based platform for all types of insurance products. Our ingenious technology platform ensures that its partners and clients get access to instant quotes from leading insurance providers, along with best service and technical support.
PBPartners is a brand of Policybazaar Insurance Brokers Private Limited (formerly known as Policybazaar Insurance Web Aggregators Private Limited).
Supporting Partner
Finance Industry Development Council (FIDC) is a Representative Body of Asset and Loan Financing of the NBFCs registered with the Reserve Bank of India. FIDC was formed 16 years ago and is the recognized face of the NBFC sector. We have been engaged in regular interaction both with Reserve Bank of India and Govt. of India, which include pre-budget meetings and also important policy related meetings with RBI. Almost all the leading NBFCs and a large number of small and medium sized NBFCs are our members.
Why Attend?
Understand how your industry peers are managing uncertainty and keeping their people motivated
Be inspired by the distinguished leaders & their thoughts at the forefront of their game
Get actionable advice on specific business challenges & get your most pressing questions answered
Make the most of networking which is the need of the hour
Why Sponsor?
Meet Leaders that are heading the Digital Transformation in their respective organizations
Get brand visibility & a competitive edge
Connect & influence decision makers to incorporate your robust solutions
Facilitate interaction and business development opportunities
Venue
Radisson Blu Mumbai International Airport
