OneClick, dedicated to helping businesses automate and analyse their customer conversations and information requests.

Expertise in customer experience empowers our clients to deliver a transformational experience to their customers, all while keeping costs under control with use of AI and Gen-AI products.

We help our clients to improve customer service by Reducing Average Handle Time (AHT), agent training costs, and query escalation costs, Optimize operational methods, and Increase first-call resolution with our easy-to-access products: OnePulse, Replic8, and OneBot.

With 100+ great minds onboard, 55,000+ active users, 700M+ processed customers, 190M+ transactions per year, and a customer base of over 770 million, OneClick helps to engage better with customers, leading the customer experience management solutions throughout pan India

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SuperBot as the name signifies is an AI-Powered Conversational agent, which can have smart conversations with humans over telephony channels, and can act as a virtual call centre for businesses, at zero infrastructure and training cost. Its India’s First Voice Agent, which is being offered as a SaaS Based DIY Platform with Real-Time Data Fulfilment, enabling businesses to go live with their own call centre in less than 30 minutes. Built with the vision of enabling businesses to reach out the masses, it offers on-the-go scalability to place as many as 1M+ calls a day. In just a span of 2 years of its launch, it has already placed 18M+Calls and is enabling businesses hailing from all the verticals be it Education, Healthcare, Ecommerce, BFSI, Automobile, etc to reduce their AHT while gaining a higher CSAT Score. It has already been entrusted by 250+ organisations across India, which includes names like Pristine Care, ISB Hyderabad, Manipal University, Raphacure, LPU, Chandigarh University, Sharda University, Nutroactive, InfraMantra, etc.

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Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

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Intellicus is a data engineering, business intelligence and data analytics platform. It provides services and solutions for enterprises and also offers embedded BI capabilities for software companies. The full-stack, state-of-the-art platform delivers the power of actionable insights by granting real-time access to business-critical data. Intellicus’ self-serve analytics and dashboards assist business users in making data-driven decisions through end-to-end data integration, OLAP, multi-dimensional data warehousing and AutoML/AI-based what-if predictions.

Proudly made in India, Intellicus Technologies has partnered with 17,000+ Enterprises, ISVs and SMEs since 2004. Over half the Fortune 100 companies in the BPO, Healthcare, Retail, FMCG, Manufacturing, Human Resources and Logistics industries use Intellicus for data insights they can trust.

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At Monocept, we stand at the forefront of resolving complex business challenges with technological finesse. Our team, compriseexperienced solution architects and software engineers, is unyieldingly committed to architecting solutions that are not only adept for today but are also primed for the future.

But for us, it’s not merely about crafting advanced solutions; it’s about setting and elevating the benchmark of “Software Engineering Excellence.” Excellence, in our books, isn’t a lofty goal; it’s the very fabric of our deliverables. Our meticulously designed software systems, optimized for performance, scalability, extensibility, and paramount security, are sought after across diverse industries, including Banking, Finance, Media, Retail, and e-commerce.

In the insurance sector, our footprint is evident through our collaborations with industry luminaries. We are proud to serve Maxlife Insurance, Care Health Insurance, Aditya Birla Health Insurance, ICICI Lombard, IFFICO Tokyo General Insurance, Airtel Payment Bank, and Jubilant Food Works. Our approach isn’t just about technological solutions; it’s about driving business transformations, fostering operational excellence, and reimagining processes. To our esteemed clients and partners, we aren’t just service providers; we’re co-pilots in their journey toward excellence.

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Legistify is one of India’s leading and fastest growing legal technology companies. Legistify provides a comprehensive software to simplify legal operations for enterprises – LegisTrak. An intelligent and intuitive platform that helps enterprises manage their legal contracts,cases, IP and provide powerful data insights for effective decision making. This cutting edge solution is being used by over 300+ large enterprises across multiple countries and varied sectors.

Legistify is building the next generation of legal technology by leveraging powers of machine learning and generative AI, thereby empowering its end users in informed decision making and increasing efficiency.

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Leegality is India’s first unified Document Infrastructure Platform. 1000+ Indian businesses use our comprehensive set of eSign, eStamp, Compliance Logistics, Document Security and Document Automation tools to digitize their paperwork processes – and drive fantastic business results

Leegality is to Paper Documents & Agreements, what email has been to Postcards- the Digital Future.

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Elision offer customized telecommunication solutions since 2007, with over 250+ tier one BFSI clients. Their skilled VoIP experts have made an impact in 50+ countries, including UAE, Africa, USA, and India.

Elision’s recognition by institutions like Gartner and G2 cements our position as a leading communication provider. The range of services includes DialShree, a comprehensive omnichannel contact center solution, integrated Collection module, voice bot, AI-powered Voice Analysis Platform, Help Desk Ticketing System, and much more.

Elision Trust to cater their clients unique needs and enhance business communication efficiency.

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Zykrr is an AI/ML-enabled experience management platform that provides actionable insights, customer centricity, and accountability across organizations. Our platform automates critical CX management functions, delivering exceptional customer experiences. With advanced feedback software, Zykrr empowers businesses to make better decisions, leading to high Net Promoter Score, customer retention, loyalty, and profitability. Zykrr offers a comprehensive solution, understanding customers, enhancing offerings, measuring ROI, managing channels, and optimizing products and marketing. Our goal is to maximize revenue and profits.
According to Kanchan Khera, Founder and CEO of Zykrr, our action-ready insights bridge CX gaps and have a significant business impact in the long term. Our platform helps enterprises identify evolving CX trends, providing a customizable solution to fit clients needs. Zykrr serves clients across industries like BFSI, hospitals, healthcare, hospitality, aviation, retail, automotive, education, and logistics. Some notable clients include Bajaj Auto, Go Mechanic, Manipal Hospitals, Medanta, Excitel, Bharti Axa Life Insurance, Bajaj Allianz Life Insurance, IMS, HeroVired, Bridgestone, Kotak Bank, Yes Bank, Bridge health Hospitals, Max Estates, More, SPAR and Interem Relocations Security and Intelligence Services Ltd. In today’s industry, brands must redefine CX as the customer journey is no longer linear but continuous, with expanding touch points. Kanchan emphasizes the need for seamless customer journeys that are proactive, interactive, and persistent. Frustrating experiences across channels can lead customers to stop doing business with a company. Brands must respond to customers & expectations for flexibility and choice in their interactions.

Zykrr plays a vital role by aggregating, unifying and organizing data from multiple sources, delivering personalized and memorable experiences. The interaction between brands and customers becomes a virtuous cycle, fueling targeted campaigns and continuous personalization. Zykrr is seen as a true CX partner, offering a modular technology platform and tailored support to meet enterprise needs.

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Strativity Group is one of the world’s leading customer strategy consultancies, supporting over 700 organisations across 40 countries. We partner with like-minded leadership teams to deliver powerful insights, practical strategies, meaningful change and quantifiable results. Our consultants are passionate experts with executive and operational experience, bringing a unique blend of skills across research, analysis, design, innovation, measurement and execution. Strativity offer a proven and sophisticated suite of methodologies that help organisations:

• Empathise with customers to understand their beliefs and motivations
• Map the current experience using both qualitative and quantitative approaches
• Develop practical segmentation models and engagement techniques
• Design brand-aligned and differentiated target experiences using design thinking and co-creation methods
• Assess and enhance supporting capabilities (operations, technology, digital, data etc)
• Prioritise enhancements and operational improvements to maximise ROI (across business lines, channels and segments)
• Design and implement customer listening and measurement programs
• Shift mindsets and drive genuine and sustainable behaviour change

Our frameworks and models enable leaders to gain an objective understanding of the current state and establish a baseline, while developing the strategies and specific executions that will lift capability and drive enhanced organisational performance.

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siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups. Having grown profoundly, siliconindia today reaches out to the top management and senior executives (VPs and CXOs), venture capitalists and entrepreneurs across India. siliconindia is a proponent of the bilateral business corridor, acting as a quintessential forum for professionals to interact, exchange knowledge, develop business relationships, and share their experiences—a one of kind proposition.

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StartupNews.fyi is India’s leading news & technology media company that focuses on Startups in India and top stories across the globe. From the latest news to the unicorns, we cover everything that happens in Startup World. Within a short span of time, we have placed great trust in the startups & reached over 8 million enthusiasts. Whether it is the in-person meetups and international delegations SNFYI has served the ecosystem and helped several startups and investors to connect & spread the word through a single channel.

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CEO Insights is a monthly business magazine for CEOs, C-Suite executives, and other decision-makers in India. With both print and digital publications, we serve as a platform for CEOs to share their industry insights, which will help and inspire other executives to achieve their business goals and stay ahead in the market.

Showcasing leadership, motivational, and influential success stories from different industries, ‘The CEO Insights’ monthly issue will also compile other industry executives talking about current industry trends and CEOs strategizing their decisions to lead their company to success not only in sales, marketing, and production but also lead to successful employee retention, which is the core for the success of any enterprise.

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ZEX PR WIRE ™ is a Press Release Distribution SAAS platform, which syndicates press release content to Tier 1,2 & 3 media outlets globally. ZEX PR WIRE ™ has partnered with more than 500+ Media outlets. ZEX PR WIRE ™ is a 99% automated platform that can be used by any marketing or PR team in a firm or even by individual PR agencies and marketing firms too, for conducting and managing PR campaigns of their clients

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