Digital disruption, data explosion and customer experience are the driving forces behind the need for companies to transform how they do business. COVID-19 has been a major disruption for people-intensive industries and the BPO sector is no exception. Some of the forward-looking BPO organizations are using this entire disruption as an opportunity to re-evaluate how they do business and how they can make themselves resilient and future-proof.

Today the emerging model of BPO leverages the power of Digital Transformation – Artificial Intelligence and Robotic Process Automation to create even greater efficiencies and quality for the work that keeps businesses nimble and profitable. The toughest and most important considerations when making the Digital Transformation journey are scalability and flexibility, rapid technology innovation, consumerism and customer experience.

The pandemic hit the BPO industry the hardest as the industry faced various challenges in terms of workplace disruption, cyber security threats, client management and compliance issues. It is the ‘New Normal’, which is giving enough room for the industry to evolve over the coming decades. Innovative, technology-enabled and flexible operating models are the DNA of the new normal – especially coded to meet the marked shift in client expectations.

• Meet Leaders that are heading the Digital Transformation in their respective organizations

• Get brand visibility & a competitive edge

• Connect & influence decision makers to incorporate your robust solutions

• Facilitate interaction and business development opportunities