Millennials are a crucial customer group for Indian banks, but gaining their loyalty is a major challenge. A YouGov study shows that 61% of millennials hold accounts with multiple banks and are open to switching to a fully digital bank offering personalized banking, accessible 24/7, excellent service, convenience, and customer support. However, over 70% of them are dissatisfied with traditional banking services, especially outdated IVR systems.

By automating conversations through AI, banks can improve the customer experience, handle transactional inquiries, and reduce risks. Conversational AI and generative AI can revolutionize CX, increase customer acquisition and retention rates while spending less.

Join our banking roundtable to learn from CX innovators and leaders about the importance of adopting these AI technologies for sustained growth in a 3.5 trillion dollar market.