The pandemic resulted in the digital adoption to take a quantum leap at both the organizational and industry levels. The current situation is not just challenging for businesses but also pushing towards additional innovation.
With the advancement of a “smart”, connected World is allowing businesses across nations to leapfrog several stages of development in all the industries, redefining business, customer experience, and society. Today, in the age of abundance we have more information than ever and customers expect business to meet them anywhere, any time, on any device.
With current scenario somewhat returning to normal is reshaping customer behavior. The companies are working on solving customer trends and patterns now and in future. Emerging technologies, shifting demographics, evolving consumer preferences and increased environmental awareness are all driving radical changes.
This interesting Executive roundtable will provide a platform to understand and learn more about current trends, challenges, technology, and innovations and finally give us a glimpse on what’s coming in the future to be prepared for.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
In this roundtable, we will focus on
Lessons learnt & changes brought about in CX because of the COVID 19 pandemic
Digital Transformation driven by Automation
Empathy in Customer Experience that helps your brand breakthrough
Leverage the strategies for designing and delivering superior customer service
How Digital Transformation is redefining Customer Experience
Who should Attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey /Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Head of Digital/ Digital Transformation
Head of Consumer Insights & Analytics
Digital Transformation
Innovation & Technology
Our Speakers
Muzafar Hussain
Founder and CEO
Appriffy
Siddharth Venkataraman
Head E Commerce & Digital Marketing
TVS Eurogrip
Smarak Rath
Director Central Operation
& Customer Services
Cuemath
Mohit Mathur
Vice President – Business Excellence
and Customer Experience
Vedantu
Sandeep Prakash
VP & Head Strategic Sales
& Customer Success, India
Cdata
Naresh Khanduri
Vice President – Digital Customer Experience
Capgemini
Dr. Harsh Chopra
Global Marketing Director
GE Healthcare
Bhavesh Vora
Sales Engineering Leader
Avaya India
Badri N
Sales Engineer