Customer behavior has changed dramatically in the last few years, and this paradigm shift is nowhere near complete. Today Customer actions are becoming more and more digital, flexible, and global. In the era of digital transformation, the challenge for traditional financial institutions is to step up to meet the rising demands of new-age customers.
With more new-age digital banks and digital payment services entering the financial segment, the competition is increasing for the conventional banking system. In such an intense competition we have the ‘new kids on the block ‘which is Neo Banks and what makes it unique. With an entirely digital-only approach, neo banks provide seamless banking services to customers that can be availed via a smartphone.
According to recent survey Neo banks have received significant attention and massive investments from venture capital firms. Despite the global economic slowdown, they raised more than $12 Billion in 2021.
Join us for this interesting and insightful roundtable which would focus on -How are neo banks going to evolve? What pushed the neo banks to grow at an astronomical rate? What global trends will carve the future of neo banks? Hear from the Neo Bank Industry Leaders how they thrive on providing great CX.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
Key Focus Area
Navigating the trends in neo banks and the perks that are completely changing the way consumers bank
Need to stay updated and embrace the latest trends that surface in mobile banking to retain and grow their customer base
Exploring the key to success measures for Neo Banks
Who should Attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey /Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Head of Digital/ Digital Transformation
Head of Consumer Insights & Analytics
Digital Transformation
Innovation & Technology
Our Speakers
Tarun Bansal
Founder
Zikzuk
Chirag Heda
Head of Customer Experience
Jupiter
Angad Sandhu
Head of Operations and Customer Success
Piggy
Saurabh Saini
Business Head – Liabilities
Chqbook
Subharun Mukherjee
Senior Director
Razorpay
Anjali Panwar
Senior Customer Success Manager
Freo
Abhinav Nayar
Founder
Mool
Karthik BM
Customer Experience
Fampay
Adarsh Kaul
LEAD – INDIA & SAARC Marketing
Avaya
Agenda
4:00 PM – Opening Remarks
4:05 PM – Panel Discussion – Digital Innovation in Neo Banking – New wave of change in the business of banking
- Evaluating the scope and growth of Neo Bank in India
- Creating an exceptional Service Culture and delivering a Transformational Customer Experience
- One-stop-shop for availing borderless and efficient banking facilities
- Explore how neo banks are gaining acceptance, and the way they are going to change how banking services have been perceived so far.