2020 has been a year of disruption for all and everyone has been trying to cope up in every possible way. Covid-19 has greatly affected not just the economy, but our personal lives as well. The corona pandemic hit the BPO industry the hardest as the industry faced various challenges in terms of workplace disruption, cybersecurity threats, client management and compliance issues .
BPO services have always been about speed, responsiveness, understanding concerns of a lead and offering competitive value. No doubt few organizations have successfully banked upon continuity plans, behavioral change towards tech adoption and is thriving with the new normal. It is the ‘New Normal’, which is giving enough room for the industry to evolve over the coming decades. Innovative, technology-enabled and flexible operating models are the DNA of the new normal – especially coded to meet the marked shift in client expectations.
Our webinar Reinventing BPO in “Next Normal” will focus on as the pandemic unfolded, how has BPO industry responded and how flexible the industry has been in navigating innovative and pragmatics solutions to support their clients which was the need of an hour.
Presenting Partner
Botminds is the World’s first Unified No-code Intelligent Document Processing and Process Automation platform. We build cutting-edge AI to extract insights from documents and websites, using our Unified platform.
We enable end-to-end intelligent automation that is highly customizable, needs no code and takes 90% less (than standard) sample data to train our engine. Using our technology, our customers can build custom models to read, understand, and summarize data from documents and websites within hours.
Our goal is to help enterprises achieve end-to-end automation for high-value document-centric processes and bring 10x efficiency, in weeks.
Visit us at botminds.ai
Key Area of Focus
Exploring the “Next Normal” for BPO Industry
How COVID-19 has necessitated a fundamental rethink of the existing BPO model and strategy
Changing Landscape for BPOs and KPOs with AI & RPA
How Automation is proving to be a game changer for BPO players
Will BPOs Embrace Transparency And Learning In The New Normal?
Our Speakers
Ganesh Gupta
VP, Global Head – BnFS Practice, Solutions and Client relations
Atos Syntel
Harita Gupta
Country Head – India & Global Head Enterprise Business Services
Sutherland Global
Anuj Jain
Managing Director
Accenture
Anuj Bhalla
Digital and Cloud transformation Leader
Ex SVP & Chief Delivery Officer
Wipro Ltd.
Ravishankar Panchanathan
Associate Vice President and Business Head – Digital Transformation Services
Infosys BPM
Rangaraj Sriramulu
Senior Vice President – Digital Transformation
Alorica
Gautam Chatterji
Associate Vice President
Larsen & Toubro Infotech
Vickram Nathan
AVP – Platform Solutions (SmartLeap® & Robility®)
Sutherland
Gokul Ganapathi
Co-Founder & CEO
Botminds.ai
Vikas Anand
Vice President, Sales & Marketing
Botminds.ai
Who should attend
CXO’s/ VP/ President/ Directors :