With over 1.5 billion users in 180 countries, WhatsApp is ideally placed to meet the emerging consumer demand for fast, efficient ‘conversational commerce’.It’s the most popular messenger app globally, boasting over 1 billion active accounts with 65 billion messages sent every day. It also represents a huge opportunity for enterprises to service their customers on a platform they’re familiar and at ease with.
Discover why so many brands use WhatsApp for Business to engage with their customers and the powerful features that make it a valuable messaging channel for customer acquisition and retention as well?
Consumers want digital interactions with Brands to feel more like personal conversations
Unlock your CX potential with Whatsapp
Businesses of all sizes can now interact with customers via WhatsApp (Marketing) to boost acquisition and engagement
Save customer support hours using WhatsApp as a communication channel
With unified, automated, and cross-channel customer engagement, Exotel boosts CX and operational efficiencies for companies like GoJek, Tokopedia, Carsome, Blibli, Flipkart, DAMAC, IKEA and more.
Presenting Partner
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Who should attend
Head / VP from the below functions
Marketing & Sales
Customer Experience
IT
Operations
Target Industry
Banking
E-commerce
Retail
Fintech
Edtech
Insurance
Healthcare
Hospitality
Our Speakers
Sumit Chopra
CTO
Pinelabs (Malaysia, APAC)
Aditya Gupta
VP
Kotak Mahindra Bank (India)
Gokul Ganesan
Product Manager
Aditya Birla Fashion & Retail Ltd
Udit Agarwal
VP and Global Head of Marketing
Exotel
Angira Agarwal
Global SVP, GTM and Strategy
Exotel
Agenda
3:30 PM – 3:35PM – Welcome Note
3:45 PM – 4:05 PM – Acquire, engage and retain customers with AI-enabled WhatsApp messaging – Keynote by Exotel
- Why are brands opting for targeted communication platforms like whatsapp?
- Create futuristic customer connection that matters
- WhatsApp as a preferred communication channel to convert prospects
- Brands today need more than a competitive pricing model to retain customers, interaction at all touchpoints is key
4:05 PM – 4:50 PM – Panel Discussion Focus Points
- Possibilities that WhatsApp offers as a customer communication channel
- Customer Engagement Opportunities Across Industries
- Realizing the Potential and Benefits of WhatsApp Business Solution for Customer Service
- Removing Friction – Optimizing Customer Experience