The insurance business is one of the most competitive and diversified firms dealing with the fast-changing environment, technology, and compliance requirements ensuring the client’s satisfaction.
As a result of these factors, the insurance industry has already been feeling pressure to use integrated business processes supported by data, applications, computing solutions, and professional service providers to improve the customer experience and business Outcomes.
Insurance companies have limited opportunities to interact with their customers and they have to make every interaction count.
Empowered customers seek value, personalized information, and real-time communication in a preferred channel.
Digital transformation is changing the way companies communicate with their customers. However, the communication experience in Insurance companies is not cohesive due to outdated systems, complicated internal processes, and fragmented data across multiple teams, leading to expensive IT overhead and a disjointed customer journey.
Cloud communication offers a simple solution to these problems.Despite rising cloud adoption, there’s still not enough awareness about what cloud telephony is and how it can help the Insurance sector.
Presenting Partner
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it E-commerce, Logistics , Cab aggregators,BFSI , Automobile.
Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Our Enthusiasts Speaking
Dipu KV
President – Operations & Customer Experience
Bajaj Allianz General Insurance
Aftab Alvi
President
Shriram General Insurance Co. Ltd.
Kamlesh Manuja
Chief Operations Officer
Edelweiss Tokio Life Insurance
Dr. Abhijeet V Ghosh
VP
ICICI Lombard
Anshuman Verma
Board Advisor
Shift Alt Capital
Aftab Chaz
Associate Director – Digital Sales
Elephant
Priyanka Sarin
Lead – Digital Marketing – Agency Channel
Edelweiss General Insurance Company Limited
Raman M K
Head of ABM
Exotel
Subha Sundaram
ABM Lead
Exotel
Who should attend
Head/VP