Technology offers great opportunities to solve critical challenges in a commerce journey lifecycle
CX and customer privacy hurdles due to number leakage and no visibility during the last-mile operations.
Manual or no order verification process resulting in fake orders, order returns (RTO), and high costs per delivery.
Increased time to delivery and attempts to deliver due to less informed customers.
Inconsistent delivery rates and times due to low call pick-up rates at the last mile.
Low retention and repeat order rates because of inconsistent CX during post-purchase service.
Exotel partnered with some of Asia’s leading eCommerce, hyperlocal, and fulfillment companies to fix the above-mentioned metrics. With unified, automated, and cross-channel customer engagement, the company boosts CX and operational efficiencies for companies like GoJek, Tokopedia, Carsome, Blibli, Flipkart, and more.
Getting closer access to inspirational leaders, highlighting the most innovative and impactful trends.
Presenting Partner
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Exotel insights
Creating customer and operational-centric approach with unified customer engagement platform
Deep dive into end-to-end commerce journey and touchpoints
Number masking aimed at protecting the privacy of the customers
Getting 100% visibility into last mile and other customer interaction
The importance of automation and timely communications on preferenced channels
Commerce evolution with Chatbots: WhatsApp, web chat, and beyond
Designations to Target
Head/VP
Customer Experience (Not Contact center & Customer Support)
Head of logistics/ Delivery / Last mile/ Transport
Operations
IT - (Not IT security or Infrastructure)
Head of Product
Our Speakers
Anshuman Srivastava
Head of Engineering
GOJEK
Manish Bhardwaj
Business Analyst | Customer success | Customer support | Product training
ALLEN Digital
Sachith Rajagopal
Associate Director – GTM
Exotel
Varun Raj
Head – Platform Business
Exotel
Raman Kishore
Head, International Marketing (Field)