Customer experience is no longer a differentiator — it's the heartbeat of business success.
In today's hyper-connected world, customers no longer settle for products and services alone; they demand seamless, personalized, and emotionally engaging journeys that resonate at every touchpoint.
India is at the forefront of the CX revolution.
India, with its dynamic digital-first economy and one of the world's largest, youngest consumer bases, stands at the forefront of this CX revolution. From retail and BFSI to telecom, healthcare, and e-commerce, Indian consumers expect nothing less than effortless interactions, real-time personalization, and consistent value delivery.
Where this transformation takes center stage.
The Smart CX Summit & Awards 2026 is where this transformation takes center stage. This premier gathering of CX visionaries, business leaders, and technology pioneers will showcase the latest strategies, innovations, and success stories driving exceptional customer experiences across industries.
With AI, digital transformation, and data-driven insights shaping the future, this summit promises to uncover how organizations can move from transactions to trust, and from loyalty to advocacy.
Our Partners
Built for the people shaping customer engagement.
The 11th Edition Smart CX Summit & Awards 2026 is designed for senior decision-makers and CX champions who are shaping the future of customer engagement, innovation, and digital transformation.
CXOs & Business Leaders
MDs, Founders, CIOs, CDOs, CTOs, Directors, Vice Presidents, and AVPs.
CX & Engagement Leaders
Heads of Customer Experience, Customer Journey, Customer Relations, and Customer Operations.
Loyalty & Retention Experts
Leaders in Customer Delight, Retention & Loyalty, and Customer Engagement.
Technology & Transformation Pioneers
Heads of Digital Transformation, Product Development, Innovation, and Technology.
Data & Design Specialists
Professionals in Customer Analytics, Consumer Insights, CX Strategy, and UX/UI Design.
Contact Centre Innovators
Leaders reimagining customer support and omni-channel experience delivery.
Six reasons to be in the room.
Build Meaningful Connections
Engage with CX leaders, innovators, and technology providers who are redefining the customer experience landscape.
Stay Ahead of the Curve
Gain exclusive insights into the latest business and consumer trends, and refine your CX strategies with guidance from leading experts.
Embrace Next-Gen Technologies
Explore how AI, automation, and digital innovation are transforming customer engagement, loyalty, and retention.
Solve Real Business Challenges
Get actionable takeaways, practical frameworks, and answers to your most pressing CX questions.
Unlock the Power of Customer-Centricity
Learn why placing the customer at the heart of your business is the ultimate differentiator in today's disruptive markets.
Learn from CX Trailblazers
Hear powerful stories, proven strategies, and future-focused perspectives from thought leaders and practitioners driving CX excellence.
Six conversations defining CX in India.
The CX Landscape in India
Understanding evolving consumer expectations and market dynamics in one of the world's fastest-growing economies.
Tapping into the Power of Conversational AI
Exploring how AI-driven conversations are reshaping customer engagement and service delivery.
Business AI in Action
Real-world use cases of AI driving measurable outcomes in customer experience, retention, and loyalty.
From Innovation to Impact
Leveraging new-age technologies to design meaningful, seamless, and future-ready customer journeys.
The Evolution of Loyalty Programs
Reimagining loyalty in India to create deeper connections and long-term value for customers.
CX 2030: Navigating the Next Frontier
Preparing for the future of CX with strategies, technologies, and innovations that will define the next decade.
Five ways the agenda will work for you.
Strategic Keynotes & Guest Speakers
At the forefront of harnessing the full power of CX to drive business growth.
Role-Based Sessions
Aligned to the priorities of CX, B2C Marketing, and Digital Leaders.
Innovative Session Formats
To meet your learning style, including analyst presentations, panel discussions, and more.
Marketplace Opportunities
To help you find the right solution provider for your Customer Experience needs.
Networking Opportunities
To help you expand your community, meet with Forrester analysts, and connect with peers facing similar challenges.
Why sponsors get results here.
Gain preferential access to the senior executives in your target market and demonstrate your newest products to generate sales leads.
Direct access to key industry stakeholders, decision-makers, and influencers in the CX field.
Position your company as a thought leader through speaking sessions, panel discussions, or workshops.
One on One Meetings with the CXO.
Access to attendee data to help refine marketing strategies and enhance future business decisions.
Premium exposure through event signage, digital promotions, and branded materials.
Customizable Sponsorship Packages.
Continuous recognition in post-event reports, newsletters, and recaps, maintaining your visibility long after the event.
Recognising the champions of customer experience.
Individual AwardsNineteen categories celebrating the leaders, innovators, and storytellers shaping India's CX landscape.
CX Strategic Leader of the Year
CX Personality of the Year
CX Leader of the Year
CX Innovator of the Year
Customer Experience Professional of the Year
CX Transformation Champion
Customer-Centric Leadership Award
CX Excellence in Innovation and Technology
CX Storyteller of the Year
Customer Loyalty and Retention Champion
CX Visionary Award
CX Champion for Employee Experience
Most Impactful Customer Engagement Leader
CX Sustainability Leader
CX Leadership in Voice of Customer (VoC) Initiatives
CX Digital Transformation Leader
Rising CX Star of the Year
CX Leadership for Business Growth
CX Leadership in Customer Service Excellence
Celebrating excellence across India's customer experience landscape.
Recognising the leaders shaping the future of Customer Experience.
Corporate AwardsThirty-five categories celebrating the companies and platforms driving exceptional customer experiences forward.
Best CX Solution
Most Innovative Product
Best Contact Center Platform
Best CRM Platform
CX Excellence in Customer-Centric Innovation
Best Conversational Analytics Platform
Best Workforce Optimization Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Customer Service — Ecommerce
Best Customer Service — Retail
Best Customer Service — Healthcare
Best Customer Service — FMCG
Best Customer Service — Hospitality
Best Customer Service — Banking
Best Customer Service — Insurance
Best Customer Service — Fintech
Best Customer Service — NBFC
Best Use of Data and Analytics in CX
Best Customer Experience Team of the Year
Best Use of AI
Most Effective Loyalty and Retention Program
Best CX Integration Across All Business Functions
Excellence in Customer Experience Innovation and Technology
Most Impactful Customer Experience Campaign
Best Customer Experience in the Service Industry
CX Excellence in B2B
Best Use of Automation in CX
Best Customer Data Platform (CDP) Implementation
Best CX Cloud-Based Solution
Best Use of Customer Feedback Technology
Excellence in Mobile Experience Technology
CX Technology for Proactive Customer Engagement
Most Effective Use of Customer Journey Mapping Technology
Celebrating excellence in Customer Experience across every industry.
VIH Metaverse
VIH Metaverse is a forward-thinking technology organization solving the challenge of fragmented business communication through ViH Messenger — a powerful, all-in-one communication hub built for the modern enterprise. ViH Messenger brings together AI-driven capabilities including an AI Voice Bot for 24/7 customer assistance, Agentic AI that autonomously manages multi-step customer journeys across chat, voice, and app interfaces, and Analytics AI that extracts deep insights from every interaction — from sentiment analysis to operational intelligence. Complementing this is Vayu, our meeting intelligence platform, rounding out a robust AI ecosystem designed to transform how businesses communicate, engage, and operate. As the presenting partner of the CX Leadership Event, VIH Metaverse is here to reimagine the future of customer experience — intelligently.
Visit Website
Gnani.ai
Gnani.ai is a frontier voice AI company that builds its full model stack in-house — ASR, TTS, speech-to-speech and small language models — trained on 14M+ hours of real telephonic audio across 40+ languages globally. It serves 200+ enterprises across banking, insurance, healthcare, telecom, automotive, and government, processing 30M+ voice interactions daily. Enterprise products span voice agents, agent assist, speech analytics, and voice biometrics, with deployment options from cloud to fully air-gapped — giving regulated industries full control over where their voice data lives.
Visit Website
Credgenics
Credgenics CredInsure, an AI-powered insurance renewal and persistency management platform, is trusted by leading insurers to accelerate premium collections, reduce lapse rates, and deliver superior policyholder engagement. Its advanced full-stack solution leverages predictive and generative AI to segment policyholders, identify lapse risks early, and craft personalized renewal and premium recovery strategies across the policy lifecycle. Supporting life, health, and general insurance portfolios, CredInsure empowers insurers to reduce lapses, optimize operational efficiency, and build long-term customer loyalty at scale.
Visit Website
Voice India AI
Voice India enables Banking, Financial Services, Insurance, Telecom, Government, Aviation, Consumer, and Automotive enterprises to deploy secure and intelligent voice AI. Its Zero Touch Data Architecture, India resident infrastructure, on premises deployment, and 16+ Indian languages enable enterprises to retain control of their data, infrastructure, and AI operations across customer service, sales, support, and collections.
Visit Website
Word Works AI
Word Works AI transforms customer engagement with AI, combining intelligent automation and human expertise to deliver faster, more personalized, and scalable CX across BFSI, Insurance, Telecom, Government, Aviation, Automotive, and other sectors. The platform brings together multilingual AI voice agents, omnichannel engagement, AI-augmented contact centers, workflow automation, and orchestrated credit monitoring, working alongside existing call centers and field teams to orchestrate critical customer interactions end-to-end, delivering transformational CX solutions that enable more personalized, consistent, intelligent, and scalable customer engagement
Visit Website
Helo.ai
Helo.ai is a pioneer in AI-powered business Communication Platform as a Service (CPaaS) that enables brands to move beyond legacy messaging tools and adopt an AI-first approach to customer engagement and redefine how enterprises connect with customers through intelligent, scalable, and performance-driven conversations. Built by VivaConnect.
Visit Website
Nvecta
Nvecta is an AI-powered customer data platform that helps enterprises shift from fragmented martech stacks to unified, decision-led growth. Instead of adding more tools, Nvecta turns scattered customer data into clear, real-time intelligence teams can act on. The platform combines identity resolution, predictive modeling, and journey orchestration into a single AI layer. It continuously analyzes behavior, predicts customer intent, and enables the next best action across channels - ensuring engagement happens in the moment that matters. Built on a decision-first approach, Nvecta enables marketing, product, and growth teams to scale intelligent actions across the customer lifecycle, improving conversion, retention, and overall customer value. Nvecta - The AI Intelligence Layer.
Visit Website
Futwork
Futwork is transforming customer support for enterprises in India. Today, Futwork handles 10 million+ customer conversations a month for India's leading enterprises such as Amazon, Paytm, and BharatPe through omni-channel journeys that include Voice AI, WhatsApp, and Human in the loop. Enterprises love Futwork as they help save over 50% in cost while delivering best-in-class customer experience, resulting in higher CSAT and retention.
Visit Website
Convox
Convox is a technology-driven company specializing in telecom, contact center, and customer engagement solutions. It offers cloud telephony, omnichannel communication, IVR, ticketing, API/CRM integrations, bulk SMS & WhatsApp services, along with AI-powered voicebots, chatbots, and conversation intelligence tools. Trusted across BPOs, BFSI, healthcare, e-commerce, and enterprise support teams, Convox helps organizations modernize customer communication and accelerate digital transformation.
Visit Website
Germanium Technologies Limited
Transforming Customer Experience Through AI-Powered Digital Engagement
Germanium Technologies Limited, backed by the Dalmia Group, is a technology-enabled business transformation company delivering AI-powered customer experience, contact center, software, fintech and digital engagement solutions. We combine Conversational AI, Generative AI, Voice Bots, Chatbots and intelligent automation with skilled human agents to deliver seamless omnichannel customer experiences, improve service quality, reduce costs and accelerate response times.
VoiceLink by Elision Group
TRAI-Compliant Indian Telephony for Voicebots & Conversational AI
VoiceLink by Elision Group is a TRAI-compliant Indian telephony platform for Voicebots & Conversational AI, offering the right number type for every use case — from standard 10-digit mobile numbers to compliant 140/1600xx series. With integration via SIP and WebSocket, VoiceLink delivers HD audio streaming, near-zero latency, and enterprise-grade uptime. The platform is built for higher connectivity and seamless bot-to-agent handoffs whenever required. Pre-integrated with 40+ leading voicebot providers and built to go live in minutes, VoiceLink is already trusted by 1800+ Voice AI teams within a short time of its launch.
Times Mobile
A division of Times Internet Ltd.
Times Mobile operates under the umbrella of Times Internet, one of India's leading digital technology companies. We help enterprises build stronger customer relationships by combining secure communication, intelligent customer acquisition, and technology designed to deliver measurable business growth. Our SOC 2 certified CPaaS platform enables enterprises to communicate securely at scale through SMS, WhatsApp Business, RCS, Voice, conversational chatbots, and authentication solutions. By connecting multiple channels with CRM and enterprise systems, Times Mobile helps businesses improve communication reliability, customer engagement, and operational efficiency. Our Click to WhatsApp Ads solution brings together Ability to Purchase Data, Meta advertising, WhatsApp, Generative AI, and CRM integration. Using 140+ demographic and financial signals across a universe of 550 million+ consumers, we help brands identify relevant audiences, reduce advertising wastage, engage prospects through intelligent WhatsApp conversations, and convert customer intent into qualified opportunities. Together, these capabilities help enterprises communicate securely, acquire intelligently, convert faster, and achieve stronger ROI.
Times Internet Ltd.
The digital arm of the Times Group
Times Internet Ltd. (TIL) is one of India's leading digital companies, building technology-driven platforms and solutions that connect millions of consumers and businesses every day. As the digital arm of the Times Group, TIL combines scale, innovation, technology, and deep consumer understanding to create meaningful digital experiences. With a diverse ecosystem spanning digital content, commerce, financial services, entertainment, and enterprise technology, Times Internet continuously evolves to meet changing customer expectations. Its focus on innovation enables seamless, personalized, and convenient experiences across multiple digital touchpoints. A strong emphasis on customer-centricity, data-led decision-making, and technology-led transformation allows TIL to respond to emerging needs while delivering value at scale. Through its businesses and digital platforms, Times Internet demonstrates how organizations can leverage technology to simplify interactions, strengthen engagement, and build lasting customer relationships.
Asia Business Outlook
Asia Business Outlook is a business magazine providing a comprehensive outlook on Asia's industrial landscape. With a constant focus on the region's thriving business environment, the magazine caters to C-level executives across diverse sectors who seek valuable insights to navigate the dynamic Asian market. Asia Business Outlook stands out from other business magazines through its in-depth coverage of the challenges and opportunities faced by businesses in Asia, enabling executives to make informed decisions and stay ahead of the competition. Its readers get first hand insights on emerging market trends, disruptive technologies, regulatory developments, and investment opportunities across Asia, alongside success stories and exclusive interviews with business leaders offering a panoramic view of their strategies.
Visit Website
NewsPatrolling.com
NewsPatrolling.com is a dynamic and diversified news platform that brings readers the latest and most relevant updates from across India and around the world. Covering a wide range of categories including politics, business, lifestyle, health, technology, sports, and entertainment, the portal caters to a broad audience with varied interests. In addition to timely news coverage, the platform also features thought-provoking opinion pieces, expert insights, and in-depth articles that provide a deeper understanding of current affairs. What sets NewsPatrolling.com apart is its commitment to providing a voice to emerging talent and ideas, welcoming guest posts, startup stories, and press releases for individuals, entrepreneurs, and organizations to reach a wider audience.
Visit Website
Global Leaders Insights
Global Leaders Insights magazine is your go-to, unbiased platform dedicated to commemorating and empowering leaders, entrepreneurs, and achievers who are breaking barriers and forging their own paths in setting leadership benchmarks. Its mission is to amplify the voices of leaders, be it from the realm of business, social, technology, or education fronts, by sharing inspiring stories of success, perseverance, and innovation. The platform believes in the power of storytelling to make a meaningful impact by highlighting achievements of those who are not only excelling in their fields but also reshaping the overall leadership vigor.
Visit Website