Customer experience is no longer a differentiator — it's the heartbeat of business success.
In today's hyper-connected world, customers no longer settle for products and services alone; they demand seamless, personalized, and emotionally engaging journeys that resonate at every touchpoint.
India is at the forefront of the CX revolution.
India, with its dynamic digital-first economy and one of the world's largest, youngest consumer bases, stands at the forefront of this CX revolution. From retail and BFSI to telecom, healthcare, and e-commerce, Indian consumers expect nothing less than effortless interactions, real-time personalization, and consistent value delivery.
Where this transformation takes center stage.
The Smart CX Summit & Awards 2026 is where this transformation takes center stage. This premier gathering of CX visionaries, business leaders, and technology pioneers will showcase the latest strategies, innovations, and success stories driving exceptional customer experiences across industries.
With AI, digital transformation, and data-driven insights shaping the future, this summit promises to uncover how organizations can move from transactions to trust, and from loyalty to advocacy.
Built for the people shaping customer engagement.
The 11th Edition Smart CX Summit & Awards 2026 is designed for senior decision-makers and CX champions who are shaping the future of customer engagement, innovation, and digital transformation.
CXOs & Business Leaders
MDs, Founders, CIOs, CDOs, CTOs, Directors, Vice Presidents, and AVPs.
CX & Engagement Leaders
Heads of Customer Experience, Customer Journey, Customer Relations, and Customer Operations.
Loyalty & Retention Experts
Leaders in Customer Delight, Retention & Loyalty, and Customer Engagement.
Technology & Transformation Pioneers
Heads of Digital Transformation, Product Development, Innovation, and Technology.
Data & Design Specialists
Professionals in Customer Analytics, Consumer Insights, CX Strategy, and UX/UI Design.
Contact Centre Innovators
Leaders reimagining customer support and omni-channel experience delivery.
Meet the leaders shaping the conversation.
Six reasons to be in the room.
Build Meaningful Connections
Engage with CX leaders, innovators, and technology providers who are redefining the customer experience landscape.
Stay Ahead of the Curve
Gain exclusive insights into the latest business and consumer trends, and refine your CX strategies with guidance from leading experts.
Embrace Next-Gen Technologies
Explore how AI, automation, and digital innovation are transforming customer engagement, loyalty, and retention.
Solve Real Business Challenges
Get actionable takeaways, practical frameworks, and answers to your most pressing CX questions.
Unlock the Power of Customer-Centricity
Learn why placing the customer at the heart of your business is the ultimate differentiator in today's disruptive markets.
Learn from CX Trailblazers
Hear powerful stories, proven strategies, and future-focused perspectives from thought leaders and practitioners driving CX excellence.
Six conversations defining CX in India.
The CX Landscape in India
Understanding evolving consumer expectations and market dynamics in one of the world's fastest-growing economies.
Tapping into the Power of Conversational AI
Exploring how AI-driven conversations are reshaping customer engagement and service delivery.
Business AI in Action
Real-world use cases of AI driving measurable outcomes in customer experience, retention, and loyalty.
From Innovation to Impact
Leveraging new-age technologies to design meaningful, seamless, and future-ready customer journeys.
The Evolution of Loyalty Programs
Reimagining loyalty in India to create deeper connections and long-term value for customers.
CX 2030: Navigating the Next Frontier
Preparing for the future of CX with strategies, technologies, and innovations that will define the next decade.
Five ways the agenda will work for you.
Strategic Keynotes & Guest Speakers
At the forefront of harnessing the full power of CX to drive business growth.
Role-Based Sessions
Aligned to the priorities of CX, B2C Marketing, and Digital Leaders.
Innovative Session Formats
To meet your learning style, including analyst presentations, panel discussions, and more.
Marketplace Opportunities
To help you find the right solution provider for your Customer Experience needs.
Networking Opportunities
To help you expand your community, meet with Forrester analysts, and connect with peers facing similar challenges.
Why sponsors get results here.
Gain preferential access to the senior executives in your target market and demonstrate your newest products to generate sales leads.
Direct access to key industry stakeholders, decision-makers, and influencers in the CX field.
Position your company as a thought leader through speaking sessions, panel discussions, or workshops.
One on One Meetings with the CXO.
Access to attendee data to help refine marketing strategies and enhance future business decisions.
Premium exposure through event signage, digital promotions, and branded materials.
Customizable Sponsorship Packages.
Continuous recognition in post-event reports, newsletters, and recaps, maintaining your visibility long after the event.
Recognising the champions of customer experience.
Individual AwardsNineteen categories celebrating the leaders, innovators, and storytellers shaping India's CX landscape.
CX Strategic Leader of the Year
CX Personality of the Year
CX Leader of the Year
CX Innovator of the Year
Customer Experience Professional of the Year
CX Transformation Champion
Customer-Centric Leadership Award
CX Excellence in Innovation and Technology
CX Storyteller of the Year
Customer Loyalty and Retention Champion
CX Visionary Award
CX Champion for Employee Experience
Most Impactful Customer Engagement Leader
CX Sustainability Leader
CX Leadership in Voice of Customer (VoC) Initiatives
CX Digital Transformation Leader
Rising CX Star of the Year
CX Leadership for Business Growth
CX Leadership in Customer Service Excellence
Celebrating excellence across India's customer experience landscape.
Recognising the leaders shaping the future of Customer Experience.
Corporate AwardsThirty-five categories celebrating the companies and platforms driving exceptional customer experiences forward.
Best CX Solution
Most Innovative Product
Best Contact Center Platform
Best CRM Platform
CX Excellence in Customer-Centric Innovation
Best Conversational Analytics Platform
Best Workforce Optimization Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Customer Service — Ecommerce
Best Customer Service — Retail
Best Customer Service — Healthcare
Best Customer Service — FMCG
Best Customer Service — Hospitality
Best Customer Service — Banking
Best Customer Service — Insurance
Best Customer Service — Fintech
Best Customer Service — NBFC
Best Use of Data and Analytics in CX
Best Customer Experience Team of the Year
Best Use of AI
Most Effective Loyalty and Retention Program
Best CX Integration Across All Business Functions
Excellence in Customer Experience Innovation and Technology
Most Impactful Customer Experience Campaign
Best Customer Experience in the Service Industry
CX Excellence in B2B
Best Use of Automation in CX
Best Customer Data Platform (CDP) Implementation
Best CX Cloud-Based Solution
Best Use of Customer Feedback Technology
Excellence in Mobile Experience Technology
CX Technology for Proactive Customer Engagement
Most Effective Use of Customer Journey Mapping Technology
Celebrating excellence in Customer Experience across every industry.