Vih Metaverse

VIH Metaverse is a forward-thinking technology organization solving the challenge of fragmented business communication through ViH Messenger — a powerful, all-in-one communication hub built for the modern enterprise. ViH Messenger brings together AI-driven capabilities including an AI Voice Bot for 24/7 customer assistance, Agentic AI that autonomously manages multi-step customer journeys across chat, voice, and app interfaces, and Analytics AI that extracts deep insights from every interaction — from sentiment analysis to operational intelligence. Complementing this is Vayu, our meeting intelligence platform, rounding out a robust AI ecosystem designed to transform how businesses communicate, engage, and operate. As the presenting partner of the CX Leadership Event, VIH Metaverse is here to reimagine the future of customer experience — intelligently.

GreyLabs AI

GreyLabs AI is a market leader in Voice AI for India’s BFSI sector. Built for 50+ enterprises across banking, insurance, NBFCs, stock broking, and fintech, its agentic platform powers sales, collections, renewals, and customer support with human-like accuracy, empathy, and compliance - across multiple Indian languages. Trusted by leading institutions including Axis Bank, RBL Bank, SBI Life, ICICI Prudential, Axis Max Life, Piramal Finance, Axis Securities, PhonePe, Scapia, and Groww, GreyLabs has processed millions of conversations, turning customer interactions into measurable business outcomes at scale.

botminds.ai

Headquartered in Seattle, Botminds AI is the AI Operating System for Enterprises, helping organizations take Generative AI from pilot to production by embedding AI directly into the workflows that run the business. Botminds is built as a full-stack platform for agentic execution across complex, multi-system processes. It starts with intelligent understanding of enterprise content, including emails, documents, tickets, calls, and knowledge bases. It then progresses to agents that orchestrate actions across tools and teams, with human-in-the-loop approvals, auditability, and control. As organizations scale, these capabilities come together as integrated, multi-persona solutions that connect insight to execution across departments. With native capabilities across data extraction, orchestration, conversational experiences, analytics, and compliance, Botminds accelerates enterprise deployment in regulated and operationally intensive industries such as Banking and Financial Services, Pharma and Life Sciences, Manufacturing, and Legal and Compliance. The focus is measurable outcomes, including faster time-to-value, high accuracy, and production-grade scalability.

ESDS

ESDS began its operations from Nashik (India) in 2005 and offer our products across diversified industries that include government ministries & companies and corporate entities across sectors such as BFSI, manufacturing, IT and ITES, telecom, real estate, pharmaceuticals, retail and education and in several countries across the APAC region, Europe, Middle East, the Americas and Africa. Our business offerings provide a comprehensive range of solutions, which we believe provide a “one-stop- shop” for our customer’s Cloud, IT Security & Managed service needs, and is an important factor in customer acquisition, retention and sets us apart from our competitors.

ScoreMe Solutions

ScoreMe Solutions is a Gurugram-based SaaS fintech company transforming digital lending in India. Founded in 2017, it offers a unified, end-to-end platform that enables banks, NBFCs, and fintechs to deliver fully digital, paperless credit journeys. The platform combines advanced data analytics with loan origination, underwriting, and disbursement, helping institutions improve speed, accuracy, and compliance. ScoreMe’s suite includes AI-powered analyzers for bank statements, ITR, GST, financials, bureau data, and legal records, along with real-time KYC and compliance verification. Its no-code business rules engine and composable architecture allow seamless integration with legacy systems and flexible credit policy configuration. With over 200 clients, ₹65 lakh crore+ AUM managed, and more than 90% straight-through processing, ScoreMe enables lenders to reduce risk, cut operational costs, and enhance borrower experience. Backed by deep BFSI expertise, ScoreMe is driving the next phase of scalable, data-driven lending infrastructure in India.

Blue Machines AI

Blue Machines AI is an advanced enterprise-grade Voice AI orchestration platform built from India, for the world. It's focused on solving one core problem: making Voice AI production-ready for real-world, high-stakes enterprise use, not just controlled demos or pilots. Blue Machines AI deploys reliable, compliant, ultra-low-latency, multilingual voice AI agents at scale. Our platform orchestrates speech-to-text, text-to-speech, and a coordinated council of large language models to deliver consistent, enterprise-grade performance. Through it's platform-plus-people model, supported by Forward Deployment Engineers, we enable enterprises to go live in days, not months, with guaranteed reliability and performance at scale. Recently Blue machines set a global benchmark when it did an unscripted 60 minute debate with Arnab Goswami on National TV Primetime

Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

NVECTA

Nvecta is an AI-powered customer data platform that helps enterprises shift from fragmented martech stacks to unified, decision-led growth. Instead of adding more tools, Nvecta turns scattered customer data into clear, real-time intelligence teams can act on. The platform combines identity resolution, predictive modeling, and journey orchestration into a single AI layer. It continuously analyzes behavior, predicts customer intent, and enables the next best action across channels - ensuring engagement happens in the moment that matters. Built on a decision-first approach, Nvecta enables marketing, product, and growth teams to scale intelligent actions across the customer lifecycle, improving conversion, retention, and overall customer value. Nvecta - The AI Intelligence Layer.

Word Works AI

Word Works AI enables banks and NBFCs to automate sales, onboarding, servicing, and collections while working alongside existing call centers and field teams. In sales, it manages top-of-funnel outreach, lead follow-ups, and callbacks. For onboarding, it handles welcome calls, verification, and EMI education. The platform supports customer service through reminders and routine query resolution. In collections, it delivers multilingual reminder, overdue, and settlement calls, captures Promise to Pay (PTP), and escalates high-risk cases to human agents. It also supports NPA management with skip tracing, field follow-ups, and legal handovers. The system integrates telecallers across regions, automates PTP follow-ups, routes disputes, and enables legal workflows like Lok Adalat notices. It sends automated nudges via SMS, RCS, and WhatsApp while ensuring compliance with RBI and TRAI regulations.

FACE

Fintech Association for Consumer Empowerment (FACE) is an RBI-recognized Self-regulatory Organization in the FinTech Sector (SRO-FT). FinTech companies of all kinds come together at FACE to build an industry that enables customer-centric financial services that are safe, suitable, and transparent, delivering positive impacts on society and the economy. The FinTech community (providers, enablers, stakeholders, and others) unite at FACE to develop a nurturing ecosystem where companies and consumers responsibly participate and thrive in the digital economy.

BankNbfc.com

BankNbfc.com is a premier global knowledge and networking platform dedicated to the banking, NBFC, and fintech ecosystem. With a vision to become the “Google of Banking,” the platform empowers professionals to connect, learn, collaborate, and grow in a rapidly evolving financial landscape. In its first phase, BankNbfc.com aims to unify employees across public and private sector banks, NBFCs, fintech companies, cooperative banks, and small finance banks, creating a strong community focused on professional development and personal growth. The platform serves as a comprehensive digital hub offering regulatory updates, expert interviews, industry insights, market trends, and thought leadership content. It places special emphasis on NBFCs, fintech startups, alternative lenders, and cooperative institutions, helping bridge the gap between regulators, policymakers, financial institutions, and emerging players. Through strategic collaborations, sector-focused conclaves, and media initiatives, BankNbfc.com enables industry professionals and decision-makers to stay informed, competitive, and future-ready.

Riskcovry

Riskcovry is India’s leading insurance infrastructure platform enabling NBFCs, banks, fintechs and digital enterprises to launch and scale insurance distribution seamlessly. Founded in 2018, Riskcovry powers embedded, credit-linked, and omni-channel insurance journeys through a unified API-first and an agentic platform. The company is pre-integrated with 40+ insurers across life, health, motor, and general insurance, offering access to 170+ insurance products through a single integration layer. Riskcovry’s platform helps lenders increase insurance attachment, improve fee income, digitize servicing, and create contextual protection journeys across all types of loans, cards, and customer ecosystems. Riskcovry is also building an AI-first, agentic insurance infrastructure layer for underwriting, distribution, servicing, and claims workflows; helping enterprises move faster in a digitally native world. Today, the company powers some of India’s largest embedded insurance and bancassurance use cases, while also contributing to India’s insurance digital public infrastructure initiatives.

Simple Work

SimpleWorks is a specialized technology provider offering a “Regulator-Ready” CRM and Agentic AI platform designed for NBFCs, Banks, Financial Services, Insurance, and Healthcare organizations. With a strong presence across India, Southeast Asia, and MENA, SimpleWorks supports leading institutions such as Prudential, Karnataka Bank, and Muthoot FinCorp in scaling operations while ensuring regulatory compliance. Our low-code platform delivers a unified “Customer, Agent, and Branch 360” view, enabling end-to-end lifecycle management—from lead generation and digital KYC onboarding to collections and customer servicing. Key modules include Marketing Automation, Digital Onboarding, Contact Center CRM, Service Management, Collections, and Field Sales Mobility. At the core is R-YaBot, our Agentic AI engine powered by Retrieval-Augmented Generation (RAG), which acts as an AI co-pilot for sales, support, and operations. With a compliance-first architecture, including on-premise and sovereign cloud deployment options, SimpleWorks enables secure and scalable AI adoption for regulated environments.

IXSIGHT AI

Ixsight: Open your door to the world of data, i.e. information available to organizations in their businesses and help them in maximizing it for achieving better business performance through data analysis, Relationship Discovery, AML Software, Fraud & Risk Analysis, reporting and visualization capabilities. Data is the oxygen of every enterprise, which enables it to be in a position to give optimum value to its customers.

Finance Industry Development Council (FIDC)

Finance Industry Development Council (FIDC) is a Representative Body of Asset and Loan Financing of the NBFCs registered with the Reserve Bank of India. FIDC was formed 16 years ago and is the recognized face of the NBFC sector. We have been engaged in regular interaction both with Reserve Bank of India and Govt. of India, which include pre-budget meetings and also important policy related meetings with RBI. Almost all the leading NBFCs and a large number of small and medium sized NBFCs are our members.

Global Leaders Insights

Global Leaders Insights magazine is your go-to, unbiased platform dedicated to commemorating and empowering leaders, entrepreneurs, and achievers who are breaking barriers and forging their own paths in setting leadership benchmarks. Our mission is to amplify the voices of leaders, be it from the realm of business, social, technology or education fronts, by sharing inspiring stories of success, perseverance, and innovation. We truly believe in the power of storytelling to make a meaningful impact by highlighting achievements of those who are not only excelling in their fields but also reshaping the overall leadership vigor.

News Patrolling

NewsPatrolling.com is a dynamic and diversified news platform that brings readers the latest and most relevant updates from across India and around the world. Covering a wide range of categories including politics, business, lifestyle, health, technology, sports, and entertainment, the portal caters to a broad audience with varied interests. In addition to timely news coverage, the platform also features thought-provoking opinion pieces, expert insights, and in-depth articles that provide a deeper understanding of current affairs. What sets NewsPatrolling.com apart is its commitment to providing a voice to emerging talent and ideas. The platform welcomes guest posts, startup stories, and press releases, offering opportunities for individuals, entrepreneurs, and organizations to reach a wider audience. With a user-friendly interface and a focus on quality content, NewsPatrolling.com has become a trusted source for information and a space for meaningful engagement in India's ever-evolving digital media landscape.

Asia Business Outlook

Asia Business Outlook is a business magazine providing a comprehensive outlook on Asia's industrial landscape. With a constant focus on the region's thriving business environment, the magazine caters to C-level executives across diverse sectors who seek valuable insights to navigate the dynamic Asian market. Asia Business Outlook stands out from other business magazines through its in-depth coverage of the challenges and opportunities faced by businesses in Asia. Asia Business Outlook enables business executives to make informed decisions and stay ahead of the competition. Its readers get first hand insights on emerging market trends, disruptive technologies, regulatory developments, and investment opportunities across Asia. The magazine also presents success stories of leading businesses in the region, showcasing their journeys. It also features exclusive interviews with business leaders, offering a panoramic view of the strategies employed by them in their respective sectors. Today, Asia Business Outlook has become the go-to business magazine for C-level executives from varied sectors across Asia. It has achieved this feat by offering a plethora of expert analysis, enabling readers to make informed decisions, capitalize on opportunities, and thrive in the ever-evolving Asian market.