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The Economic Times is organising a conversation among industry leaders focusing on Powering a CX-first Culture on 7th November (starting 5:30 pm) at the JW Marriott Hotel, Bengaluru. The initiative hopes to engage with industry leaders on critical issues driving the engagement of tomorrow.

Digital consumers are changing the rules of the game today. Disruptions and heightened customer expectations have created this crucial need for organisations to manage more channels. Coping up with this increased digital engagement by the hyper-connected consumer, needs a unified organisation-wide strategy that can help truly understand them. We plan to drive the conversation, which will bring in leading voices across industries, to share learnings and insight, weigh in on challenges, and touch upon trends in a closed-door discussion.

Broad talking points

Driving the seamless experience for the customer

Pace of digital adoption in retail, both from consumer & retailer POV

Creating the measurable omnichannel CX approach

Transitioning from hybrid to digital-led models

Rapidly scaling up with digital interventions for growth

Democratisation of the digital transformation for the customer

Who should attend

Customer experience head

Contact center heads

Digital transformation heads

Chief digital officers

CXOs

Agenda

5:30 PM – Introduction by ET

5:35 PM – Context by Verint

5:45 PM – Discussion begins, moderated by ET

8:25 PM – Closing remarks

8:30 PM – Dinner and networking

Registration Form