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Customer experience (CX) has always been the king of buzzwords, because we live in a customer- centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains.

Customer expectations are changing faster and growing more sophisticated than ever before due to boom in technology. Due to rapid technological advances and increased digital accessibility, CX has established itself as the most important consideration when it comes to building meaningful relationships with the new digitally powered consumer and delivering value.

The webinar would focus on how to rapidly and effectively adapt your CX for a digital world. Equip yourself with exclusive insights from organisations how to transform to suit the ‘new norm’ and reaping the rewards of customer loyalty as a result. As organisations begin to re-organise their business models, operating models and ways of working to suit the new reality of the post-COVID-19 world, we expect significant emphasis to be placed on the alignment between EX and CX.

Presenting Partner

Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

Visit us at www.avaya.com

Tone down the noise- at Smart CX Talks you will

Navigating the connection between CX, EX and DX

Data a crucial player in connecting with customers in a deeper, more personal way, whether through personalization, automation, or predictive analytics

Best CX practices in the “New Normal”

Understand how to Impart Knowledge through Digital Experience(s) to make the most of your existing investments to drive business excellence

Putting “X” in Digital eXperience

Our Enthusiasts Speaking

Krishna Hasa Yalamanchili

Krishna Hasa Yalamanchili

Product Owner DxA,
Digital Strategy and Solutions

Adobe
Shyam Krishnamurthy

Shyam Krishnamurthy

Country Head, AirAsia Digital

AirAsia
Ritwik Gupta

Ritwik Gupta

Head of Customer Experience

Acko
Zeenal Patel

Zeenal Patel

Head of Design, UX

Ajio
Prabhat Kumar Tiwary

Prabhat Kumar Tiwary

Founder & CEO

YourOwnROOM
Nilesh Marathe

Nilesh Marathe

Digital Engagement Solution Sales Leader

Avaya India
Bhavesh-Vora

Bhavesh Vora

Sales Engineering Leader

Avaya India

Designation Attending

CXOs / VP/ President / Directors

Customer Experience

Customer Value

Customer Service

Digital Transformation

Customer Analytics

Automation

Happiness Officer

Innovation & Technology

Agenda

3:30 PM – Opening Remarks

3:35 PM – Keynote Address – Leading the way in the new world of CX through DX and EX

4:00 PM – Panel discussion – Transforming CX in the “New Normal” -Adapting to the new world of digital interactions

4:40 PM – Engaging Virtually with Q & A

5:00 PM – Wrap up of Webinar