Customer experience (CX) has always been the king of buzzwords, because we live in a customer- centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains.
Customer expectations are changing faster and growing more sophisticated than ever before due to boom in technology. Due to rapid technological advances and increased digital accessibility, CX has established itself as the most important consideration when it comes to building meaningful relationships with the new digitally powered consumer and delivering value.
The webinar would focus on how to rapidly and effectively adapt your CX for a digital world. Equip yourself with exclusive insights from organisations how to transform to suit the ‘new norm’ and reaping the rewards of customer loyalty as a result. As organisations begin to re-organise their business models, operating models and ways of working to suit the new reality of the post-COVID-19 world, we expect significant emphasis to be placed on the alignment between EX and CX.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
Tone down the noise- at Smart CX Talks you will
Navigating the connection between CX, EX and DX
Data a crucial player in connecting with customers in a deeper, more personal way, whether through personalization, automation, or predictive analytics
Best CX practices in the “New Normal”
Understand how to Impart Knowledge through Digital Experience(s) to make the most of your existing investments to drive business excellence
Putting “X” in Digital eXperience
Our Enthusiasts Speaking
Arvind Mohan
Head Customer Experience
Delhivery
Saurabh Lakhanpal
Domain Specialist – Customer Experience Solutions
Avaya India
Amit Sharma
Managing Director
Miraj Entertainment Limited
Murali Krishnan
CBO
Wow! Momo Foods Pvt. Ltd.
Tushar Joshi
General Manager – Digital Customer Experience
Schneider Electric
Kshitij Mishra
Sales Engineering Leader
Avaya
Sudhir Dasamantharao
Director |Global Business Services (GBS) APAC
Boston Scientific
Designation Attending
CXOs / VP/ President / Directors