Fintech companies were born out of a need to solve specific problems that traditional banking players have struggled to address. They attract customers with their new business models backed by strong digital platforms.
The challenge is to make customers stick with them as they continue to scale. Fintechs are experiencing an exponential growth stage and can find it challenging to learn as they grow. While most fintech companies are based on mobile apps that are easy to access, a great customer experience (CX) is dependent on several factors including digital transformation.
Join us to find out how advanced digitization, and AI & automation tools can provide your agents with the precise information they need to handle escalated queries with greater efficiency and personalize interactions across the customer journey to deliver an effortless customer experience.
Presenting Partner
Businesses are built on Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
For more information visit www.freshworks.com
Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continues to set us apart as we’ve grown to create a global impact.
For more information visit www.ozonetel.com
Key Takeaways
Understanding current customer requirements, and challenges support teams face
Should you adopt digital initiatives to improve customer experience?
Actionable advice from Fintech leaders to optimize your CX strategy
Our Speakers
Ujjala Katta
Manager – Solution Engineering
Freshworks
Sagar Rane
Vice President, Sales
Ozonetel
Vikrant Saini
Head – Customer Engineering
Razorpay
Rajat Jain
CPO – Lending and Consumer Products
BharatPe
Asutosh Mohapatra
SVP – Head of Business
FinTech and SaaS | Angel Investor
PagarBook
