The digital transformation of insurance operations is reshaping the current and future state of the industry. The global pandemic has put existing insurance technology solutions to the test; forcing companies across the industry, from the most technology forward to those behind the technology curve, to see the business importance of robust solutions capable of quickly adapting in the face of a crisis.
Going forward, as new technologies come to the forefront and new use cases evolve, insurance decision-makers will have to monitor the marketplace to identify and capitalize on opportunities continually. Insurers need to be proactive in determining how technologies like Cloud, AI, and Intelligent automation can be leveraged to enhance their capabilities.
This thought-provoking Roundtable will gather digital innovators from the Insurance sector to discuss how a cloud adoption framework can support enterprise priorities and accelerate the digital transformation journey. Hear, discuss, share, and brainstorm strategies for acquiring and keeping customers, and how to get the human-digital balance right by connecting the Dots Between the Traditional and New Digital Era.
Presenting Partner
Businesses are built on Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
For more information visit www.freshworks.com
Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continues to set us apart as we’ve grown to create a global impact.
For more information visit www.ozonetel.com
Key Focus Areas
Aligning cloud migration strategies with enterprise priorities in the insurance sector.
Role of the cloud in customer acquisition, business continuity, & accelerated buyer journeys.
Optimizing existing core platforms with SaaS and CCaas solutions to gain cloud value.
Security & Compliance while considering Cloud Models.
The Future of Insurance: delivering usage & behavior-based insurance offers through cloud-based AI solutions
Who should Attend?
CXO’s / VP / President / Directors :
Customer Experience / Journey / Engagement
Customer Solutions
Contact Centre
Channel Management
Business Head
Happiness officer / Customer support
Innovation & Technology
Digital Transformation
Our Speakers
K V Dipu
President
Bajaj Allianz General Insurance Company
Gaurav Kumar
Head – Health Insurance Analytics
& Project Management
SBI General Insurance
Hari Shankar
Sr. Vice President – Customer Experience
Future Generali India Insurance Company Limited
Sumanta Ghosh
Head of Technology
AegonLife
Akshat Shukla
Assistant Vice President
RenewBuy
Anand Rathinam
Vice President
Howden Insurance Brokers Limited
Himanshu Upadhaya
AGM Digital
Shriram General Insurance Co. Ltd.
Ujjala Katta
Manager – Solution Engineering
Freshworks
Sagar Rane
National Sales Head