In an era of escalating healthcare costs and abundant digital marketplaces, the dynamics between patients and doctors are shifting towards a more customer-driven approach. Both healthcare providers and consumers now seek a relationship that is seamless, convenient, and flexible.
However, the healthcare sector faces challenges in creating customer experiences (CX) that prioritize compassionate care while maintaining efficient and revenue-generating processes. In fact, Accenture reports that 67% of patients have had a negative healthcare experience.
Join us for a live webinar to explore how omnichannel automation can revolutionize patient communication in the healthcare industry.
Presenting Partner
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows.
The platform helps enterprises to engage with customers at every touch point across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India.
For more information visit www.ozonetel.com
Key Takeaways
Learn how to streamline processes from appointment scheduling to report collection, outpatient appointments, cancellations, reminders, and more.
Uncover the key touchpoints and know how to engage patients at the right time through the right channel.
Learn how to integrate voice, SMS, chat, WhatsApp & social media in a cohesive and synchronized ecosystem for efficient patient journey mapping.
Gain insights into omnichannel strategies that nurture patient loyalty, boost retention rates, and extend the patient's lifetime value.
Our Speakers
Shashi Ranjan
Head – Customer Experience
Dr. Lal PathLabs Ltd.
Prabhat Kumar
CTO
Redcliffe Labs
Dr Kousar Shah
Senior Vice President
Max Healthcare
Rajesh Bhardwaj
Head – Operations Control Centre
Medanta
Dr Vineet Sikka
Country Head – Growth & Marketing
NH Group
Jay Parekh
Director – Customer Experience
Agilus Diagnostics
Rampradeep Kumar
Associate Director – Product Solutions