Ozonetel – Ensuring the ‘Human Touch’ in the ChatGPT Era: A Look at the Fintech Support Ecosystem

According to Gartner, chatbots will be the primary fintech customer service medium by 2027 & the advent of ChatGPT has only proved that the disruption is sooner than later.

With its increased ability to deliver empathetic resolutions, the potential for providing personalized insights, and real-time information delivery, the ChatGTP-4 will undoubtedly improve service & reduce costs for fintech companies.

However, a McKinsey report suggests no matter how intelligently a platform has been constructed or how sleek your branding is, providing hands-on human support can be a critical differentiator in a market rife with over-automation.

The fintech that continues investing in automation for support without striking the right human & AI balance will eventually become a faceless entity that customers at one point could no longer trust.

Join our experts for a live webinar to understand the ‘importance of human touch’ in the fintech support ecosystem and how to strike the right human & technology balance.

Presenting Partner

Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continues to set us apart as we’ve grown to create a global impact.

For more information visit www.ozonetel.com