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In an increasingly competitive stockbroking industry, customer service has emerged as a critical factor for success. According to a recent industry survey, 78% of clients prioritize exceptional customer service when choosing a stockbroker.

This webinar aims to equip stockbrokers with effective strategies to rethink their customer service approach and achieve remarkable outcomes. By examining the evolving landscape and leveraging technology, brokers can provide personalized experiences to clients, thereby fostering strong relationships. The webinar will delve into the challenges faced by stockbrokers and highlight opportunities for growth.

Furthermore, communication techniques, managing customer expectations, and proactive strategies for loyalty and retention will be explored. Join this webinar to gain valuable insights and actionable strategies, empowering you to thrive in the stockbroking industry by revolutionizing customer service.

Presenting Partner

Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows.

The platform helps enterprises to engage with customers at every touch point across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.

Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India.

For more information visit www.ozonetel.com

Key Takeaways

Managing fluctuating call loads and ensuring uninterrupted Service

Leveraging automation to improve self service & optimizing efficiency

Empowering agents to deliver exceptional service

Creating a strong compliance culture to build customer trust

Our Speakers

Sudhanshu-Mishra

Sudhanshu Mishra

VP – Business Development

Ozonetel
Dharmender-Narang

Dharmender Narang

Senior Vice President

IIFL Securities
Arpan-Sen

Arpan Sen

CTO

Ventura Securities Ltd
Jay-Shah

Jay Shah

Head – Customer Service

Yes Securities
Ankit-Agarwal

Ankit Agarwal

Executive Director

Globe Capital Market Limited