Exotel – Empowering Customer
BFSI’s move to the cloud recently saw an increase due to the pandemic. The primary reason for this move was to empower customer-facing teams to work without hindrance to provide customers with the best experience possible.
Customer experience is the key brand differentiator in 2020. This is true for all businesses, including those in the BFSI sector. That’s why banking and financial institutions are working towards solving customer communication challenges.
Cloud communication offers a simple solution to these problems. Despite rising cloud adoption, there’s still not enough awareness about what cloud telephony is and how it can help the BFSI sector.
Presenting Partner
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Key Focus Areas
Adoption of cloud in the BFSI sector - Key challenges & opportunities
How cloud telephony can help empower customer-facing teams in
- Sales calling
- RM connects
- Customer support
Creating better customer experiences
Ensuring compliance and business continuity with cloud telephony
Our Speakers
Raman M K
Manager, Accounts based marketing
Exotel
Aalap Gandhi
AVP Distribution, Innovation & Strategy
Future Generali India Life
Vamsi Krishna Ithamraju
SVP Engineering | Head IT
NeoGrowth Credit Ltd.
Tanmay Ray Chaudhury
Senior Vice President
Acko
Himanshu Upadhyay
AGM
Shriram General Insurance Co.Ltd.
Subha Sundaram
Account based marketing
Exotel
Who should attend
CXOs / V P/ President / Directors / Head
Contact Centre
Customer services
Operation
Inbound and outbound
Sales
Collection
Digital transformation
Agenda
11:30 AM – Opening Remarks
11:35 AM – Empowering customer-facing teams by gaining visibility into customer conversations
Speaker : Raman MK, Manager, Accounts based marketing, Exotel