Archives: Webinars

According to a study by Baymard Institute, the average cart abandonment rate for online retailers is 69.57%, with the respondents citing unexpected shipping costs (55%), being forced to create an account (34%), and long/complicated checkout processes (26%) as top reasons behind it. The above figures highlight D2C brands' challenges regarding lost sales and the importance [...]

As per the Central Electricity Authority, the installed generating capacity of captive power plants (CPPs) stood at 78 GW across industries. The increase is at a CAGR of 8.9% between March 2012 and March 2020. Post Covid the same is only to increase. 45% of this is from plants with 100 MW & above generation [...]

Transform Service Delivery and Boost Revenue with Connected Customer Conversations in Consumer Durables India’s consumer durables industry is set to touch $34 billion in market size by 2025* In today's fast-paced consumer durables industry, delivering exceptional service has never been more important. With increased competition and changing customer expectations, businesses need to find new ways [...]

According to Gartner, chatbots will be the primary fintech customer service medium by 2027 & the advent of ChatGPT has only proved that the disruption is sooner than later. With its increased ability to deliver empathetic resolutions, the potential for providing personalized insights, and real-time information delivery, the ChatGTP-4 will undoubtedly improve service & reduce [...]

Amidst digital disruption, education has been transformed from a place to a platform. According to studies, 62% of millennials say they are too anxious to take a phone call, and 79% of millennials & Gen Z prefer live chat over any other channel. So, you see where it is headed! However, supporting students through the [...]

Effective Communication can be a real catalyst in speeding up the sales cycle in the real estate industry. Right from generating quality to closing deals to providing post-sales support, one cannot emphasize enough the importance of streamlined communication. Delays in prospective sales happen due to a host of reasons including procedural complexities, price factors, and [...]

With over 1.5 billion users in 180 countries, WhatsApp is ideally placed to meet the emerging consumer demand for fast, efficient 'conversational commerce'.It's the most popular messenger app globally, boasting over 1 billion active accounts with 65 billion messages sent every day. It also represents a huge opportunity for enterprises to service their customers on [...]

In the aftermath of Covid, India's stock market witnessed a huge influx of new investors with the total number of demat accounts surging from 4.09 crore in March, 2020 to 10.8 crore in December, 2022. Domestic brokerage firms also observed a similar trend with record client additions and made deeper inroads into tier-II and III [...]

Technology offers great opportunities to solve critical challenges in a commerce journey lifecycle CX and customer privacy hurdles due to number leakage and no visibility during the last-mile operations. Manual or no order verification process resulting in fake orders, order returns (RTO), and high costs per delivery. Increased time to delivery and attempts to deliver [...]

Debt recovery continues to be a humongous challenge for lenders. A 2021 study by Ozonetel communications found that businesses, on average, dial 2.5 times to get a debtor on call. Of the total connected calls, a meagre 20% respond positively. The rise in debt and the inability of lenders to recover loans on time has [...]