Category: Past Webinars

Insurance industry has witnessed a new wave of disruption led by technologies like AI, RPA, IoT and Machine Learning forcing insurers to innovate and introduce new products and services at an unprecedented pace. Customer acquisition and retention has always been the key drivers of insurance revenue and profit. The focus for insurance organizations today has [...]

Education is the backbone of Indian society and economy. The industry has adapted exceptionally well to the rise in digitalization, especially in the last 10 months or so. Having said that, the education sector still faces quite a few hurdles with respect to Student/Parent communication. While Edtech companies face challenges such as low call pick [...]

The entire world has been facing and trying to overcome a crisis of a magnitude which no one had anticipated. The pandemic effect has been disastrous globally which has pushed the idea of a company’s responsibility or irresponsibility to society deeper into corporate consciousness. The companies are undergoing major transformation as they look to build [...]

The main takeaway from the 2020 State of Enterprise Machine Learning survey is that a growing number of companies are in early stages of ML development. ML Ops platform is a significant and central piece in AI journey that allows to deploy, train, and monitor all production machine learning models. Data Scientists complain of spending [...]

BFSI’s move to the cloud recently saw an increase due to the pandemic. The primary reason for this move was to empower customer-facing teams to work without hindrance to provide customers with the best experience possible. Customer experience is the key brand differentiator in 2020. This is true for all businesses, including those in the [...]

Customer experience (CX) has always been the king of buzzwords, because we live in a customer- centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains. Customer expectations are changing faster and growing more sophisticated [...]

The fourth industrial revolution has automation and connectivity at its core. Given the fast pace of technological and societal changes, L&D has to stay abreast of the latest approaches and methodologies as they develop their learning strategies. Employees play a critical role in driving organizational growth and in this time of disruption, the top priority [...]

The progression of KPO to today's automation was inevitable as the entire industry is driven by two crucial metrics, bottom-line efficiency and faster turnaround time. In the modern Knowledge service industry machine learning, artificial intelligence, and robotic process automation are advancing at a fast and rapid pace. AI has seen a progressive growth that will [...]

The BFSI is regularly subjected to a flood of new themes and buzzy terms. Banks and Financial institutions are aggressively using new concepts and technology to stay abreast and engage customer in their products and services. Competition from fintechs who have been agile and able to create top-notch customer experiences, has forced banks to rethink [...]

In an era where almost every sort of industry is reaping benefits from cloud telephony, automobile sector is surely not untouched. Indian automobile is one of the most lucrative industries and the significance of this industry is gauged by the fact that it contributes nearly 7% of the country’s GDP. Undoubtedly the opportunity is huge, [...]