Category: Past Webinars

2020 has been a year of disruption for all and everyone has been trying to cope up in every possible way. Covid-19 has greatly affected not just the economy, but our personal lives as well. The corona pandemic hit the BPO industry the hardest as the industry faced various challenges in terms of workplace disruption, [...]

With all the industries embracing digital transformation, Pulp and Paper industry seems quite ready to engage and geared up to stay ahead of competition. The Pulp and Paper industry are evolving globally, more so in India owing to the speed of growth in development as well as literacy, presenting technology suppliers and industry participants with [...]

Customer experience (CX) has always been the king of buzzwords, because we live in a customer- centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains. Customer expectations are changing faster and growing more sophisticated [...]

Digital transformation has moved from a buzzword to a critical need and reality for most businesses today. Almost every company has embarked on a finance transformation journey. Automated processes allow CFOs and their teams to deliver more frequent and accurate reports, complete a financial closure more quickly and crucially dive into company data to instantly [...]

Insurance industry has witnessed a new wave of disruption led by technologies like AI, RPA, IoT and Machine Learning forcing insurers to innovate and introduce new products and services at an unprecedented pace. Customer acquisition and retention has always been the key drivers of insurance revenue and profit. The focus for insurance organizations today has [...]

Education is the backbone of Indian society and economy. The industry has adapted exceptionally well to the rise in digitalization, especially in the last 10 months or so. Having said that, the education sector still faces quite a few hurdles with respect to Student/Parent communication. While Edtech companies face challenges such as low call pick [...]

The entire world has been facing and trying to overcome a crisis of a magnitude which no one had anticipated. The pandemic effect has been disastrous globally which has pushed the idea of a company’s responsibility or irresponsibility to society deeper into corporate consciousness. The companies are undergoing major transformation as they look to build [...]

The main takeaway from the 2020 State of Enterprise Machine Learning survey is that a growing number of companies are in early stages of ML development. ML Ops platform is a significant and central piece in AI journey that allows to deploy, train, and monitor all production machine learning models. Data Scientists complain of spending [...]

BFSI’s move to the cloud recently saw an increase due to the pandemic. The primary reason for this move was to empower customer-facing teams to work without hindrance to provide customers with the best experience possible. Customer experience is the key brand differentiator in 2020. This is true for all businesses, including those in the [...]

Customer experience (CX) has always been the king of buzzwords, because we live in a customer- centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains. Customer expectations are changing faster and growing more sophisticated [...]