Category: Past Webinars

The fourth industrial revolution has automation and connectivity at its core. Given the fast pace of technological and societal changes, L&D has to stay abreast of the latest approaches and methodologies as they develop their learning strategies. Employees play a critical role in driving organizational growth and in this time of disruption, the top priority [...]

The progression of KPO to today's automation was inevitable as the entire industry is driven by two crucial metrics, bottom-line efficiency and faster turnaround time. In the modern Knowledge service industry machine learning, artificial intelligence, and robotic process automation are advancing at a fast and rapid pace. AI has seen a progressive growth that will [...]

The BFSI is regularly subjected to a flood of new themes and buzzy terms. Banks and Financial institutions are aggressively using new concepts and technology to stay abreast and engage customer in their products and services. Competition from fintechs who have been agile and able to create top-notch customer experiences, has forced banks to rethink [...]

In an era where almost every sort of industry is reaping benefits from cloud telephony, automobile sector is surely not untouched. Indian automobile is one of the most lucrative industries and the significance of this industry is gauged by the fact that it contributes nearly 7% of the country’s GDP. Undoubtedly the opportunity is huge, [...]

Customer experience (CX) has always been the king of buzzwords, because we live in a customer- centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains. Customer expectations are changing faster and growing more sophisticated [...]

As the world went on closure due to pandemic, the economies went on ventilator. The global Ecommerce industry were forced to shift gears and rethink the rules of game. The Ecommerce industry is always on a ride to the wave of popularity. It’s been a challenging and volatile year for the businesses around and E-commerce [...]

No doubt RPA is the foundation for the next era of automation and, when combined with Artificial Intelligence (AI), it results in a faster and easier business processes — all while reducing costs. Automation has proven time and time again to be both an effective tool and a strategy to resolve administrative burdens and customer [...]

The insurance industry is changing and has been growing at a steady pace over the past decade. Insurance is one such Industry which has thrived mostly on human connections and engagements in crucial processes. The pandemic has pushed businesses across sectors to change the way they operate and the insurance industry is no exception. The [...]