Category: Past Webinars

Customer experience (CX) has always been the king of buzzwords, because we live in a customer- centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains. Customer expectations are changing faster and growing more sophisticated [...]

As the world went on closure due to pandemic, the economies went on ventilator. The global Ecommerce industry were forced to shift gears and rethink the rules of game. The Ecommerce industry is always on a ride to the wave of popularity. It’s been a challenging and volatile year for the businesses around and E-commerce [...]

No doubt RPA is the foundation for the next era of automation and, when combined with Artificial Intelligence (AI), it results in a faster and easier business processes — all while reducing costs. Automation has proven time and time again to be both an effective tool and a strategy to resolve administrative burdens and customer [...]

The insurance industry is changing and has been growing at a steady pace over the past decade. Insurance is one such Industry which has thrived mostly on human connections and engagements in crucial processes. The pandemic has pushed businesses across sectors to change the way they operate and the insurance industry is no exception. The [...]