Category: Past Webinars

With over 1.5 billion users in 180 countries, WhatsApp is ideally placed to meet the emerging consumer demand for fast, efficient 'conversational commerce'.It's the most popular messenger app globally, boasting over 1 billion active accounts with 65 billion messages sent every day. It also represents a huge opportunity for enterprises to service their customers on [...]

In the aftermath of Covid, India's stock market witnessed a huge influx of new investors with the total number of demat accounts surging from 4.09 crore in March, 2020 to 10.8 crore in December, 2022. Domestic brokerage firms also observed a similar trend with record client additions and made deeper inroads into tier-II and III [...]

Technology offers great opportunities to solve critical challenges in a commerce journey lifecycle CX and customer privacy hurdles due to number leakage and no visibility during the last-mile operations. Manual or no order verification process resulting in fake orders, order returns (RTO), and high costs per delivery. Increased time to delivery and attempts to deliver [...]

Debt recovery continues to be a humongous challenge for lenders. A 2021 study by Ozonetel communications found that businesses, on average, dial 2.5 times to get a debtor on call. Of the total connected calls, a meagre 20% respond positively. The rise in debt and the inability of lenders to recover loans on time has [...]

Today while we must be at the top of our core subject we cannot ignore efficiencies that must be created when we are optimising inputs for undertaking the core task. One of the most important Power which contributes up to 50% to 60% of the cost of input which is largely met through Captive power [...]

What does it take to curate a successful customer journey in the real estate industry? With fierce competition in the market and customers spoilt for choice, CX is fundamental for the real estate market. All buying behavior, purchasing decisions, and brand loyalty is inspired by the level of service and engagement the prospects or customers [...]

The last couple of pandemic years & now the aftermath & geopolitical changes being witnessed has made businesses around the world unpredictable. But this is one side of things, another is the speed of emergence of new opportunities specially for growing economies like our Country. In this the Mining, Minerals & Metal Industry is no [...]

The battle for customer loyalty has never been more competitive. Organizations are plowing in more investments and efforts towards customer care strategies and with good reason! Reports reveal the importance of customer engagement in buying decisions - 86% of consumers are willing to pay more for better customer service and 54% of millennials reveal that [...]

Digitalisation in Manufacturing has become a buzzword in the industry. With all large and medium scale manufacxturers having invested in some form of Digitalisation in the last 18-24 months, the industry is poised for an inflection point where increasingly the CXOs are seeking the details of what has worked and what has not. The initial [...]

The Indian Power generation sector is a mixture between Centre 25%, State Sector 26% & Private sector 49 %. Out of this Fossil Fuel based generation is 59%, Hydro based is 11%, renewable energy sources are used to generate 29%. As power generation shifts from a centralized plant to distributed assets and microgrids with multidirectional [...]