Category: Past Webinars

The last couple of pandemic years & now the aftermath & geopolitical changes being witnessed has made businesses around the world unpredictable. But this is one side of things, another is the speed of emergence of new opportunities specially for growing economies like our Country. In this the Mining, Minerals & Metal Industry is no [...]

The battle for customer loyalty has never been more competitive. Organizations are plowing in more investments and efforts towards customer care strategies and with good reason! Reports reveal the importance of customer engagement in buying decisions - 86% of consumers are willing to pay more for better customer service and 54% of millennials reveal that [...]

Digitalisation in Manufacturing has become a buzzword in the industry. With all large and medium scale manufacxturers having invested in some form of Digitalisation in the last 18-24 months, the industry is poised for an inflection point where increasingly the CXOs are seeking the details of what has worked and what has not. The initial [...]

The Indian Power generation sector is a mixture between Centre 25%, State Sector 26% & Private sector 49 %. Out of this Fossil Fuel based generation is 59%, Hydro based is 11%, renewable energy sources are used to generate 29%. As power generation shifts from a centralized plant to distributed assets and microgrids with multidirectional [...]

FUSION 2022, is the inaugural partnership conference held by Botminds Inc., a leader in Intelligent Automation, for our partner community. The virtual event will assemble the best minds in the Intelligent Document Processing (IDP) and Intelligent Automation(IA) space, to share insights and best practices. Our partners are invited to showcase their expertise with Botminds AI [...]

Effective employee engagement has become pivotal to a brand's CX strategy. According to Gartner, 86% of CX executives rank employee engagement as a top factor in delivering improvements in CX. Being at the forefront of customer interactions, contact center agents can potentially make or break your brand impression. With the right tools, training and motivation, [...]

What does the current BPO industry environment look like? Where are the gaps and what’s the way forward? And how can BPOs lead a future-ready business? Adjusting to the changes of the past two years without impacting customer experience and accelerating digital transformation has been quite a challenge for BPOs. And adding to it is [...]

The dawn of Pharma 4.0 has brought about a precedence of smart manufacturing with AI, IoT and automation. Such technologies are increasingly prevalent and have become crucial to the continued success and competitiveness of today’s global manufacturers. How effectively these technologies are deployed on the journey from data collection to the hallmark digital maturity of [...]

Simple, easy, and intuitive - that’s the experience customers expect when they go shopping online. The past decade has seen fundamental changes in consumer behavior with the explosion of digital, smart phones, messaging apps, and so on. We are in the age of connected commerce and convenience is a way of life. So, it’s time [...]

All healthcare organizations strive for one goal — improving the health and wellbeing of patients. And one of the ways to achieve this is by improving patient engagement. Recent surveys highlight that healthcare leaders and clinicians believe just 34 percent of their patients are highly engaged. Evidence suggests that when patients are actively involved in [...]