Category: Past Webinars

Confirming enrollment, creating student profiles, meeting with advisors, making housing arrangements, managing financials, and scheduling classes – one thing that binds these all together is communication. According to Salesforce, 79% of students expect personalized communication and engagement from their education providers. By streamlining interactions from day one, education and ed-tech companies can craft memorable student [...]

As per the Central Electricity Authority, the installed generating capacity of captive power plants (CPPs) stood at 78 GW across industries. The increase is at a CAGR of 8.9% between March 2012 and March 2020. Post Covid the same is only to increase. 45% of this is from plants with 100 MW & above generation [...]

In the rapidly evolving digital landscape, non-banking financial companies (NBFCs) encounter a multitude of obstacles when it comes to generating high-quality leads and converting them into valuable customers. Research by Forrester suggests that NBFCs that excel at lead nurturing generate 50% more sales-ready leads at a 33% lower cost per lead. To thrive amidst fierce [...]

In an era of escalating healthcare costs and abundant digital marketplaces, the dynamics between patients and doctors are shifting towards a more customer-driven approach. Both healthcare providers and consumers now seek a relationship that is seamless, convenient, and flexible. However, the healthcare sector faces challenges in creating customer experiences (CX) that prioritize compassionate care while [...]

According to a study by Baymard Institute, the average cart abandonment rate for online retailers is 69.57%, with the respondents citing unexpected shipping costs (55%), being forced to create an account (34%), and long/complicated checkout processes (26%) as top reasons behind it. The above figures highlight D2C brands' challenges regarding lost sales and the importance [...]

As per the Central Electricity Authority, the installed generating capacity of captive power plants (CPPs) stood at 78 GW across industries. The increase is at a CAGR of 8.9% between March 2012 and March 2020. Post Covid the same is only to increase. 45% of this is from plants with 100 MW & above generation [...]

Transform Service Delivery and Boost Revenue with Connected Customer Conversations in Consumer Durables India’s consumer durables industry is set to touch $34 billion in market size by 2025* In today's fast-paced consumer durables industry, delivering exceptional service has never been more important. With increased competition and changing customer expectations, businesses need to find new ways [...]

According to Gartner, chatbots will be the primary fintech customer service medium by 2027 & the advent of ChatGPT has only proved that the disruption is sooner than later. With its increased ability to deliver empathetic resolutions, the potential for providing personalized insights, and real-time information delivery, the ChatGTP-4 will undoubtedly improve service & reduce [...]

Amidst digital disruption, education has been transformed from a place to a platform. According to studies, 62% of millennials say they are too anxious to take a phone call, and 79% of millennials & Gen Z prefer live chat over any other channel. So, you see where it is headed! However, supporting students through the [...]

Effective Communication can be a real catalyst in speeding up the sales cycle in the real estate industry. Right from generating quality to closing deals to providing post-sales support, one cannot emphasize enough the importance of streamlined communication. Delays in prospective sales happen due to a host of reasons including procedural complexities, price factors, and [...]