Category: Past Webinars

Sudden out surge of Pandemic acted as a catalyst forcing the BPO Industry to revamp itself. 2020 has brought about so many changes for every industry, while some have suffered, others have learned to pivot and adapt to survive and even thrive during this pandemic. BPO industry being one such that was able to leave [...]

A myriad of tech and non-tech companies went to work from home during the pandemic. Though a lot of them are in the process of getting back to offices, companies like Zerodha, Zapier and Exotel will remain work from home Zerodha for example with 1000+ employees working from home are not only able to adhere [...]

Fraud prevention and mitigation remain an ever-present and evolving challenge for financial services leaders. Financial frauds have emerged as an inevitable unwanted by product of economic growth. COVID-19 pandemic is unprecedented in its global reach and implications for consumers and businesses worldwide. With people getting locked down into their homes BFSI Indsutry has seen consequently [...]

India has primarily been a hub for outsourcing, it wasn't different for the gaming industry. But, in our recent past, the scenario has transformed where we see a lot of gaming companies coming up in India curated for the Indian ecosystem. The turning point has been unrestricted access to high-speed internet and affordable smartphones. This [...]

The heart and soul of any business is the relationship it shares with its customers. A business does whatever it takes to be relevant and viable for its customers because they know that their customers are their assets and in today’s time creating a brand and ensuring loyalty is the most important goal. The sole [...]

The insurance business is one of the most competitive and diversified firms dealing with the fast-changing environment, technology, and compliance requirements ensuring the client's satisfaction. As a result of these factors, the insurance industry has already been feeling pressure to use integrated business processes supported by data, applications, computing solutions, and professional service providers to [...]

Delivering an excellent customer experience is crucial to any and every industry, but more so the Banking & Financial Services Industry, because customers are trusting this industry with their money. Business growth in the BFSI sector is driven by superior digital customer experience - where they have complete access to finance from any device, anytime [...]

When the economic weather is rough, efficient cash management assumes even more importance in your business strategy. Though internal functions of most enterprises across industries have adopted automation to bring efficiency to cash management, complexity and manual effort seem to have only increased. That is not the goal of automation! Functional leaders looking to ensure [...]

The Pharma & Healthcare industry is providing a service that can make a difference of life and death. How you are made to feel during a healthcare journey, from diagnosis to treatment and on- going disease management holds great value. In other industries CX is being delivered at the highest level and the same is [...]

The way of operating business has been drastically impacted and needs to be reshaped due to pandemic. Due to immense disruption in business operation caused by this pandemic, more digital transformation practices are being adopted now than ever before, where working from home is the new normal and reality. Emergence of Automation and AI technologies [...]