Category: Past Webinars

India’s fintech market is the world’s fastest growing – 67 percent of the more than 2,100 fintech entities in operation have been set up in the last five years. Driving their growth are India’s numerous start-ups that offer innovative technologies to reduce the asymmetry of information between financial institutions and investors. India’s rapid adoption of [...]

Businesses and organizations are always looking to enhance their Customer Experience strategies that help in maintaining long term relationships that attract new customers and retain old ones. In order to implement an effectively digital customer service & experience strategy, it is very important to understand the customers current journey so that it can be enhanced. [...]

Businesses and organizations are always looking to enhance their Customer Experience strategies that help in maintaining long term relationships that attract new customers and retain old ones. In order to implement an effectively digital customer service & experience strategy, it is very important to understand the customers current journey so that it can be enhanced. [...]

The Sales & Marketing function of pharmaceutical companies are directly impacted by the dramatic changes that have occurred in the industry over the recent years. This function is incharge of not only selling products & services but also understanding the patients or consumers need in any situation. Efforts in this direction ensure highest level of [...]

Supply Chain & Logistics have proven to be a life line in this pandemic, which kept things going for economies everywhere in the world. They ensured that essential supplies reached people and did their best, given the situation and restrictions. From diversification to regionalization, companies were and are still evaluating multiple options to drive supply [...]

Organisations have redefined their culture by shifting towards a people centric workplace by making agile and nimble structures and prioritizing health and safety. Data driven decision making has come to the forefront in the wake of this pandemic. Working in an Hybrid environment has its own challenges, to say the least. HR is constantly looking [...]

Businesses and organizations are always looking to enhance their Customer Experience strategies that help in maintaining long term relationships that attract new customers and retain old ones. In order to implement an effectively digital customer service & experience strategy, it is very important to understand the customers current journey so that it can be enhanced. [...]

Insights from the new Cybersecurity guidelines issued by the Ministry of Power in India. In October 2021, Government of India, Central Electricity Authority has issued new Cybersecurity guidelines. The webinar is targeted to understand how data integrity and cybersecurity challenges are met for OT systems and how industry can align its Cybersecurity strategy to this [...]

Sudden out surge of Pandemic acted as a catalyst forcing the BPO Industry to revamp itself. 2020 has brought about so many changes for every industry, while some have suffered, others have learned to pivot and adapt to survive and even thrive during this pandemic. BPO industry being one such that was able to leave [...]

A myriad of tech and non-tech companies went to work from home during the pandemic. Though a lot of them are in the process of getting back to offices, companies like Zerodha, Zapier and Exotel will remain work from home Zerodha for example with 1000+ employees working from home are not only able to adhere [...]